What I’m wondering is if there is a setting that I can activate that will let me record a greeting that will play and then immediately place an incoming call on hold until I can answer it? While I’m currently on the line already?
Example: I’m on the phone and the customer is speaking to me. I cannot interrupt them to ask them to hold while I take the new call long enough to ask them to hold while I finish the first caller. I am the only one here to answer the call though. So, I’m wondering if the new call coming in can be answered by Ring Central and asked to hold until I can end the call with the current caller and then switch over to the new caller? Hopefully that isn’t too confusing.
