RingEX: Phone, SMS, & Fax

How can I disable the beep when using HUD call monitoring feature so they do not know they are being monitored . They are hearing a crackling sound when I click the monitoring button. We are just monitoring NOT recording . Help

I have a Yealink T42s with 6 programmable soft keys (DSSkey).  I have 2 phone numbers.  I would like to be able to dial out on either of the numbers by selecting the line on the phone so that my caller ID will show the selected line.  How can I do this?Currently when I log into the yeallink phone and go to the DSSKEY tab, I can see that only one of the softkeys are programmed to LINE 1 and the rest are empty. A drop down shows I can pick line 2, line 3, line 4… but those lines are tied to any numbers in my ring central account. So I guess I need to know how to make line 2 the second number that’s already in my inventory.  Also when I use the PC app, I want to be able to select that 2nd line from which to dial out from. Currently it’s not an option.  Thank you

I have been with RingCentral since 2009 and have generally had a positive experience. However, recently (since Sep 18th), I have been receiving about 10 SPAM calls per day on my Toll Free Number from spoofed local numbers (never being used twice) and I was just charged for extra minutes for the first time in about 10 years. Each call lasts from about 2 to 10 minutes, but nobody ever hits an extension or leaves a message and they always show up as missed calls. It seems to be computer driven due to the volume.Does anyone know what is actually going on here? Who might be doing this and what is their goal? What is the point in someone - or a computer calling my number and staying connected to the auto attendant for 5 to 10 minutes at time. How do I prevent someone from doing this going forward?The auto attendant is scheduled to cycle 3 times and then hangs up, but this does not prevent the call from lasting up to 10 minutes.RingCentral tech support is completely useless as far as providin

Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?

We currently have SSO login to RC setup using Okta/SAML and when users click the RC app link on the Okta web portal it auto logins (using IdP SAML flow) and takes the user to RC Web Admin/My Extension portal. What I would like to do is add a new bookmark link on Okta/SSO web portal to allow users to auto login to app.ringcentral.com web app, does anyone have an idea if that is possible? Maybe with a specially crafted link (ex: "https://app.ringcentral.com/sso/login?email=<user email address>" or something similar)?

I set up an automated reply for our main office number, but it doesn’t seem to be working. How do I get help to make this work?  Thanks

Anyone having issues with call monitoring the past few weeks? Nothing has changed on our end and we have correct permissions - we cannot monitor calls. It tells us we don't have permission when we do. It has never been perfect when it comes to monitoring but this is just horrific. Tech support has not been able to help after 3 un-successful calls.

We’ve been looking at Branded Calling and was wondering if anyone in the Community has has any experience with it and if it actually helps with call pickup ratio and/or RingCentral numbers being flagged as “Potential Spam”.Thank you  

Hi!I write to say, ‘thank you Hiro’ and commend him on what was quite a long call this afternoon.You have an amazing employee in Hiro. He was so patient, professional, friendly and with an exceptional manner and tone right throughout the call. I was able to achieve and understand more in this one call than in the two and a half years I have tried to get help from your organisation via different forums.Hiro has such a passion to not only represent your company well, but to know your products and services with such confidence to respond to your clients with such efficiency and affirmation when I was able to implement and understand benefits and potential.Please acknowledge Hiro on my/our behalf. Thank you,LillyannCAPS Coolgardie  

Does RingCentral offer an AI Agent for SMS text messages that could intelligently respond to inbound text messages?

How do I operate my landline RingCentral desk phone?  I can’t seem to find instructions anywhere.

Does anyone know how to remove the Intercom and Page keys from the display screen.  They were gone with our previous phone service but we can’t figure out to remove them since converting to RingCentral.  Thanks!

I need to speak with someone who can help me understand the rejection reasons for our application. I looked up the codes, but I still don’t understand the issue. I don’t think the application is adequately explaining our use case. Who can I speak with? I’d like to help above the level one support offered via the SMS hotline. It seems like we’re close, but I don’t want to guess and go back and forth with multiple attempts. 

Hi , anyone who can share what tools or site we can use to count actual segment of a text message , though we can see the segment on the exported report we want to first hand check how many characters are in an actual message before our users send them.See sample below.https://messente.com/sms-length-calculator 

I am familiar with how to forward calls with custom rules and while on the line. However I have users that need to forward their calls to external numbers when they leave the office, which could be at any time. I was informed by support there was no way to do this so I am coming here for a solution.

I need incoming callers to hear the phone ringing.  Then I want the receptionist to answer the ringing phone.  My customers are just getting dead space so they are all hanging up.  I want them to hear the ring, we answer the phone and then transfer to the appropriate extension.  If the receptionist does not answer the phone on the 4th ring then I would like the phone to go to voicemail.  I get everything figured out and then one day it just changes all by itself.

My business has used Ring Central for our toll-free number service for many years. In the past few months, we have been getting increasing numbers of robo calls. These calls (with no person on the other end) are answered, and the company greeting is played instructing the caller to push the appropriate extension. The robo caller obviously does not push an extension, and the company greeting plays a second time before disconnecting a process that takes about 2-1/2 minutes. We are now receiving approximately 45 robo calls per day, so that is about 112 toll free minutes we are charged for in one day. We are billed by RingCentral for the additional minutes over our plan. These calls are coming from all different numbers that have the caller ID spoofed. When we have tried to call back some of these numbers, we get some people to answer and they always have no idea about us and didnt make the call. I wondered why would someone take the time to program hundreds of robo calls to just call our

Just seeing if there is any new information in Ring Central about stopping robo and spam calls. We have some users that just a ton of them even though I toggled on the ‘robo-call’ setting. I know everyone has to deal with this, but just curious if there were any updates. 

We have a number of teams , Sales, Marketing, Delivery. I want to have the option to dig down into those teams to transfer a call or to see the status. Is there a way to do this?

My Shokz headset is not able to answer my Ring calls. I can use the Shokz speaker and microphone when I answer on the computer with my mouse, but not able to use the headset controls to answer.

I’m looking for a solution to the issue described here:When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later.There must be a way to make this happen, right? My idea is to create fake users to put at the end of my fixed order call queue. That way when my actual users have hit ignore, the fake extensions will “ring” one by one until the maximum wait time is reached (so in my case, 3 rings/15 seconds per fake user, 1 minute timeout, I would have 4 fake users so that I can ensure the call never circles back to my actual users). This obviously isn’t an elegant solution and would consume 4 licenses (not cool), has anyone found a better way of making this happen using Ring Central’s existing features?

As per title.I've got the MSI latest version installed, and tried with local administrator credentials on the pc, along with regular user, tried running the teams desktop plugin as admin and teams as regular user (then the reverse of that), tried the latest teams versus teams classic (with same admin/non admin or full admin) and in every scenario, this is what's happening:Teams opened and logged in, click on ringcentral embedded app in teamsManually opened ringcentral for teams desktop plugin, appears to be runningGo back to teams and ringcentral embedded app says 'Loading RingCentral desktop plugin...' with no further informationTried checking logs (windows event viewer, rc logs etc) and not sure what exactly is stopping it.Were I to guess, something is stopping the embedded app from 'seeing' that the desktop plugin is running, but I don't know how else to get around that (having already disabled antivirus, windows firewall, etc) with it still not working.A

We have made some changes to our office layout and have removed four boardrooms that previously had Limited Extensions.How do I remove the four Limited Extensions that are no longer required?

This is a problem in the Softphone App. We are having an issue where our users attempt to make a 3-way call, sometimes called Local Conference, or 3-way Merge, where we are on a call, click to add a user, dial the number using the dial pad, connect successfully to that 3rd number, click on the Merge To Conference button, then both callers are disconnected about 1 second after the merge to conference button is pressed. Is anyone else having this problem or heard of this problem. This is getting very frustrating to diagnose.

I had RingCentral set up so that when we received a fax it auto printed. I got a new computer with Win 11 Pro, reinstalled RC and now I cannot find an option to auto print. I have consulted with 2 different RC reps, neither of which could figure out what is wrong. One rep I spoke with said on his version RC had that option, so my guess is they took out the auto print feature? I am running 23.3.23.8166 Windows (x64). Any ideas?