RingEX: Phone, SMS, & Fax

We have a number of teams , Sales, Marketing, Delivery. I want to have the option to dig down into those teams to transfer a call or to see the status. Is there a way to do this?

My Shokz headset is not able to answer my Ring calls. I can use the Shokz speaker and microphone when I answer on the computer with my mouse, but not able to use the headset controls to answer.

I’m looking for a solution to the issue described here: When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. There must be a way to make this happen, right? My idea is to create fake users to put at the end of my fixed order call queue. That way when my actual users have hit ignore, the fake extensions will “ring” one by one until the maximum wait time is reached (so in my case, 3 rings/15 seconds per fake user, 1 minute timeout, I would have 4 fake users so that I can ensure the call never circles back to my actual users). This obviously isn’t an elegant solution and would consume 4 licenses (not cool), has anyone found a better way of making this happen using Ring Central’s existing features?

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

As per title. I've got the MSI latest version installed, and tried with local administrator credentials on the pc, along with regular user, tried running the teams desktop plugin as admin and teams as regular user (then the reverse of that), tried the latest teams versus teams classic (with same admin/non admin or full admin) and in every scenario, this is what's happening: Teams opened and logged in, click on ringcentral embedded app in teams Manually opened ringcentral for teams desktop plugin, appears to be running Go back to teams and ringcentral embedded app says 'Loading RingCentral desktop plugin...' with no further information Tried checking logs (windows event viewer, rc logs etc) and not sure what exactly is stopping it. Were I to guess, something is stopping the embedded app from 'seeing' that the desktop plugin is running, but I don't know how else to get around that (having already disabled antivirus, windows firewall, etc) with it still not working. Any ideas?

We have made some changes to our office layout and have removed four boardrooms that previously had Limited Extensions. How do I remove the four Limited Extensions that are no longer required?

This is a problem in the Softphone App. We are having an issue where our users attempt to make a 3-way call, sometimes called Local Conference, or 3-way Merge, where we are on a call, click to add a user, dial the number using the dial pad, connect successfully to that 3rd number, click on the Merge To Conference button, then both callers are disconnected about 1 second after the merge to conference button is pressed. Is anyone else having this problem or heard of this problem. This is getting very frustrating to diagnose.

I had RingCentral set up so that when we received a fax it auto printed. I got a new computer with Win 11 Pro, reinstalled RC and now I cannot find an option to auto print. I have consulted with 2 different RC reps, neither of which could figure out what is wrong. One rep I spoke with said on his version RC had that option, so my guess is they took out the auto print feature? I am running 23.3.23.8166 Windows (x64). Any ideas?

How secure is it to send PII across SMS texting?

My desk phone is no longer ending a phone call when I hang the receiver up. The call remains live and I have to manually press the end call button on the phone’s display screen. Has anyone experienced this and how do I fix it? I’ve looked in all of the settings on the phone and in the admin account. Help!

When I tap a call link in Chrome, RingCentral is opening and making the call. I am using the RingCentral app on my cell phone. Prior to a couple of months ago, call links were opening my native phone app. This is my personal cell phone and RingCentral is for work. I do not want RingCentral opening call links. I have Googled this issue and followed so many instructions. Nothing is correcting this issue. In RingCentral, I turned off the open supported links option (now I have an annoying pop up on the app every time it opens). Suggestions?

Just getting started with ringcentral and have not been able to send or receive faxes yet. We have 3 main numbers with 2 set as rollover and the third also set as our fax number as used in the past. thanks for any input. Chuck

We have 40+ Yealink W70B basestations in use across the business and are finding they all need to be restarted every 6-8 weeks to fix issues with one way audio, static, crackling etc. The web UI for the basestations doesn’t have a feature to schedule a reboot and RingCentral doesn’t have the ability to remotely trigger it either. Our staff are stubbornly refusing to learn to reboot them before raising tickets about it. I’ve never encountered this with any other phone system. Is RingCentral aware of the issue, otherwise what can be done to address this?

Our organization heavily uses Microsoft Teams for calls/meetings. We are in the process of moving to Ringcentral using the Ringcentral App on the same computer as Microsoft Teams. When someone is on a Microsoft Teams call/meeting and receive a Ringcentral call and answers it, the other people on the Teams call/meeting hear the Ringcentral user’s side of the Ringcentral call conversation. It doesn’t put the Microsoft Teams call on hold. How do we get this to not happen?

We have TCR approval and the text messages get sent eventually. In the morning text messages get sent right away. Seems it gets more delayed as day goes on. They go through but 5 or 10 or 30 minutes later. There is no sign in the app that anything is wrong the text show as sent. Works fine next morning. Incoming text comes through right away at all times. Any help would be appreciated

Customers are telling us when we call them the Caller ID is showing as possible Spam. How do we fix this? Update - we had one office that was set to a new company number. We changed it to the site number to eliminate this issue. The site number was an existing DID transferred in the conversion.

We’ve got an approved SMS campaign for some emergency alerting going on with the company I support. We’ve got one designated DID that all messages are slated to come from, but a total of 7 employees who will need access to that DID to send messages in the event of an emergency. What’s the best practice or what are folks using out there to provide access to a single DID for multiple parties within the RingCentral tenant?

I first asked this question in September 2021 and you have deleted the question with no answer. Then I logged a support ticket and you just closed the ticket. Can we get this fixed please? The announcement text for this feature read "Microsoft Global Address List (GAL) and Google Directory contacts integration Connect to your contacts from GAL and Google Directory from within the RingCentral app." ---------- This is misleading and doesn't work, it ignores contact records in the Microsoft Global address list and only lists user objects !

I am trying to register my SMS campaign on my account. However, it was rejected due to error saying Brand name does not match the DBA name registered. It actually clearly matches so if community manager can reach out to me, that would be great. Thanks

Everyone in my company is having the same issue. We are receiving SMS messages but cannot send any SMS messages. And we are not receiving an error message saying they can’t be sent. So maybe they are “sending”, but not being received on the other side? Anyone seen this before?

Hi there, When I try to log into my bank (TD Bank Canada) or use my TD credit card online, I am asked to provide an SMS PIN code, which I have setup to be sent to my Ring Central phone number. I do not receive them. I also have my Ring Central number setup for Amazon, and the same thing happens, when they try to send me a verification code, it does not reach me. I am sending and receiving text from all other numbers both locally and internationally. Is there a reason that certain services cannot send SMS to Ring Central? And is there anything I can do about that? Thanks in advance for any advice you can give. Cheers, Ken

is there a company that will setup the sms and complete the TCR process for me. I need someone to create a privacy policy and fill out the application.

Hello! I’m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I’m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it’s “Offline” I’ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions: 1. Login to the web interface of the desktop IP phone. 2. Select "Advanced Settings" > "Configuration Server" menu option. 3. Select "HTTPS" in the field "Download Protocol". 4. Locate "HTTPS Server" field and enter mtl.ringcentral.com 5. Locate "HTTPS Path" field and enter provisioning/mitel 6. Click "Save Settings" to start provisioning the device. Wait for the phone to start rebooting or reboot it manually ("Operation" > "Reset" > "Restart"). 7. After device

This issue has reappeared again this morning: https://community.ringcentral.com/questions/103364/transferring-calls-not-working.html?childToView=103368#answer-103368 Seems the update has been re-applied.

Prior to migrating to RingCentral, we had a FreePBX server on prem. One way we found to help stop spam calls was to create a simple IVR for an individual user with a single option “To be connected to John Smith, please press 1.” Can something similar be done with RingCentral? This would force the caller to press 1 before it rings the end user.