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The First Step
March 24, 2026
Question

Calls will not log in HighLevel

  • March 24, 2026
  • 6 replies
  • 151 views

Hi All, 

 

I have successfully downloaded the extension and connected it to my HighLevel account. I can go ahead and click to make calls and that works without issue. However, the calls are no longer being logged in the conversation record of HighLevel.

 

I’ve tried everything from looking at the settings, logging out, signing back in, nothing is working to get calls to log.

 

I was testing this extension just a few weeks ago and it was working fine at that time. Went ahead and removed the extension a few weeks ago and re-installed it yesterday. Since the re-install, no calls will log. Is there anyone that would be so kind to help me out here. 

 

Thanks in advance!

 

Mike

6 replies

Mary-Community_Moderator
Community Manager
Community Manager
March 25, 2026

@mikecolando,

Since calls aren’t logging after the re-install, I’d recommend submitting a Tech Support ticket so they can investigate. Once you have a case number, feel free to share it here and we can help follow up. 

The First Step
March 26, 2026

I’ve gone ahead and submitted a ticket. Thank you

The First Step
March 26, 2026

RingCentral Support Case 31027079

Mary-Community_Moderator
Community Manager
Community Manager
March 26, 2026

RingCentral Support Case 31027079

Thank you!

The First Step
April 22, 2026

Was this ticket resolved? 

 

 
 
The First Step
April 22, 2026

I am having the same issues