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RingEX Teams Embedded App- Desktop phone pairing

  • April 2, 2026
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Teams embedded RC app using the desktop phone pairing feature use to work properly, but after an update has broken. On one device say your office Windows PC you pair a desktop phone in the RC embedded Teams app, then on your laptop/Macbook on the road or at home you want to use computer audio for an RC call on this device....but no it's paired to your office desktop phone still. You must unpair your office phone on your laptop to use computer audio. But.... When you get back to the office you have to pair your desk phone again as it's still using computer audio from using your laptop. If gets worse if you have more devices...say Office, WFH, and laptop/Macbook you have to constantly pair and unpair between computer audio and desktop phones. Very frustrating!  Desktop phone pairing should be independent per device….just as it use to be and like other functionality  current is...for example the Ring out feature is independent per device.There was an idea on the community site added that RC support states we can vote on to maybe have this behavior corrected some day....but it's really not an "new idea" it's functionality that use to work....I call that a bug. I encourage anyone that finds this an issue to cast a vote on their community ideas portal here: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/51049318-deskphone-pairing-turning-off-the-feature-by-dev