I have a user in RingCentral that has a licensed number and is going on vacation for a week. During that time period another employee needs to make phone calls from that number what do I do to make that available to the user who only has an extension but not a license number?
+3To allow an extension-only user (without a paid DigitalLine or phone number license) to make calls using another user’s number is through Call Delegation.
This feature allows a user (the “Delegate”) to access another user’s line (the “Owner”) and make or receive calls on their behalf.
For step-by-step guidance on how to set this up, you can refer to this helpful article:Â Managing user call delegation settings and assigning delegates in the Admin Portal
Hope this helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
