RingEX: Phone, SMS, & Fax

Is there a way to receive an email of text messages sent?I receive email notification of text messages received, but not sent. Looking for a good paper trail solution to the whole text conversation with clients.Thank you!

(I saw a previous post like this that did not get resolved but am in need of an immediate solution so started a new post) Our call queues are set up to ring to several desktop computer apps as well as several cell phones as simultaneously. When I call comes in, and a team member wants to Ignore the call, the system will immediately ring their line again, effectively making the Ignore button useless. I would like the functionality to have the Ignore button take one out of the call queues that that incoming call, and not ring my extension again. This is different that changing my status to Busy/Do Not Accept Calls, as I want to be able to pass on calls, but without taking myself out of the call queue all together. The Ignore button should allow me to ignore a specific call, without the system continuously ringing my extension.

I am curious as to what happens to calls when the internet is down or a phone is in reboot?  Will the call still run via Smart Phone App?  Would the call go straight to VM?  Would the call show still in my overview/call log??? We are having issues with our internet right now and some are complaining about the dial out... I am more curious as to the dial in...

You can find the KB on this information here.Caller ID, as it is most commonly thought of, actually consists of two different services working together to display both the phone number and name of the caller for phone calls.What is the difference between Caller ID and CNAM?Caller ID (aka CLID) is the actual phone number calling in, whereas the accompanying text that provides the identifying name for that number is referred to as CNAM (aka Caller Name).How do CLID and CNAM work together?When a phone call is made, the CLID is routed to the destinations carrier for delivery. The CNAM text data is not sent out by the originating carrier, as they are separate services.When the call arrives, the carrier for this destination end of the call will reference that number against its own local CNAM database. At this point, both a CLID number and CNAM text delivered to the recipients phone when it rings through.What is a CNAM Database?CNAM databases (aka Line Information Databases) are official, au

Should I expect to get fax confirmations when I send faxes using 5105551212@rcfax.com the same way as when I send them from the desktop app?

We have close to 100 people a day call us to confirm that we have received there fax. Is there a way whether it be through a work around on Ringcentral or 3rd party service that will Auto Reply a confirmation to the senders fax number that we received the fax?

I am getting texts in another language and want to block the number. All of the previous conversations I've found on this support center only address voice and fax features. Is there a way to block a number from the text feature?