Skip to main content
Question

AI Summary and transcription on desktop phones

  • December 11, 2024
  • 5 replies
  • 118 views

Forum|alt.badge.img

Is it only possible to get call summaries if you take calls on a PC?

5 replies

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+1

Hi ​@mchinsky, could you clarify if you're asking whether call summaries are exclusively available when calls are taken on a PC, or if you're asking about the availability of call summaries on other devices as well?


Forum|alt.badge.img
  • Author
  • New Participant
  • December 12, 2024

Yes, can we get call summaries when using a desktop phone, or is that only available on the desktop pc app?


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+1

Yes, can we get call summaries when using a desktop phone, or is that only available on the desktop pc app?

Thank you for clarifying! The feature is only available on the app for mobile devices, laptops, and PCs.


  • New Participant
  • December 13, 2024

Can the notes & transcription be disabled?


Lariane
  • Participating Frequently
  • November 14, 2025

Hi ​@mchinsky

I was wondering if you ever raised this feature to the Ideas portal?

https://ideas.ringcentral.com/

Thanks!