Developer Platform, APIs, & Integrations

Hi, RingCentral Community!I'm working on integrating RingCentral's API into my application and am currently facing an issue with setting up webhook events and handling RingOut calls.While I can successfully initiate a RingOut call and receive an authentication token, the webhook events for Call Received or Message Received are not being triggered as expected. I have already configured the webhook URL and subscribed to the required events, but I haven't been able to see any webhook logs or event data coming through.Has anyone else faced this issue? Any tips or advice on how to troubleshoot webhook event subscriptions, or perhaps additional configurations I might have missed?I’d appreciate any guidance or pointers to get this resolved.Looking forward to hearing from you!

Hello,I read the official announcement here:“Important changes coming to our developer sandbox”https://community.ringcentral.com/developer-platform-apis-integrations-5/important-changes-coming-to-our-developer-sandbox-9893From the announcement it is clear that RingCentral has permanently removed the Sandbox environment.I want to confirm the following:1. Should I create a new developer account?Or can I continue to use my existing developer account and directly use my Production RingEX organization to build and test my app?Since there is no sandbox anymore, I want to know: Is it acceptable to skip “testing mode”? Should I build the app directly in Productio

HelloWe would like to make some automation regarding the internal shared directory.Is there any way to do that with the RING EX API ? or uploading contacts with the csv file is the only way to do that ?  Thanks !

Is it possible to retrieve voicemail transcription using python sdk?I am getting the following response from the message when calling the message-store API/restapi/v1.0/account/~/extension/{extension_id}/message-store'Then using the uri in the message, which I am hoping is the ascii transcription but unsure how to get it from the api response. What would be the correct way to retrieve the transcription from a voicemail using python SDK? 

I have an agent named Mike(RingCentral user) who receives calls from clients, and a supervisor named Jamal(Another ring central user) who listens to the calls silently.Right now, I am using this API:/telephony/sessions/{telephonySessionId}/superviseThis API allows the supervisor to listen to the call between the agent and the client, but it uses a mixed audio channel, so I cannot identify who is speaking.Now, I am trying to use the Call Party API:/telephony/sessions/{telephonySessionId}/parties/{partyId}/superviseThis API supports single-channel supervision, which should allow me to detect who is speaking.However, it requires an agentExtensionId for both the agent and the client.We have an extension ID for the agent it supervise the call for agent like it know that this is the agent, but the client does not have an extension ID.When I try to supervise the client party, the API returns a 409 Conflict error.How can I su

Hello, I have set up a workflow with Zoho Flow to send an SMS based on the status of a lead. The SMS should be sent from the phone number of ANY lead owner/user that has changed the lead status. The lead owner/user has a ring central account and a phone number. However, the flow will only work for me, the person that has configured the wrkflow. For all other owners/user, I get this error: "RingCentral says \"In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted with extended scope to the authorized user.\""Why oh why is something that's so simple somehow made rather complicated by Ringcentral?

Hi, I reviewed the documentation but couldn’t find any references to webhook subscriptions for Video Calls. We have a need to download RC video recordings and ideally our platform is notified via webhook. We currently use subscriptions for phone calls and that works well.Does anyone know if it’s supported at all? I know the Video APIs are in beta so I’m not sure if the docs are somewhere else or if it’s just not supported.Thanks!

I recently switched to Frontier. I tried using my previous phone with a Cisco adapter, but it didn’t work. The RingCentral team recommended a Yealink phone, saying it would work immediately once installed, so I purchased it — but it also doesn’t work.Because of this, I spent the entire day on the phone trying to resolve the issue. At this point, after so many calls, I’m so confused that I don’t even know what the problem is anymore, where I am, or who I am. And still, nothing has been fixed.I really don’t know what to do next or how to solve this. I’m overwhelmed, I haven’t gotten any work done, and I think I’m completely burned out.Please help.

My company is new to RC and we have installed RC for Salesforce.  All is working well in the desktop, but click to dial doesn't work in the Salesforce mobile app.  It takes the user out of Salesforce and into the RC mobile app and does not log the call on the Salesforce record.  Also, inbound calls do not attempt to connect with the Salesforce record upon ringing, answering, or call completion.  I feel like we’re missing something in the configuration that connects the user’s Salesforce mobile app to their RC profile.I haven’t been able to find much documentation for admins or users on RC for Salesforce for mobile configuration.

I'm working with the Consent API. My flow is as follows, Make a request to Opt In a customer phone number for SMSUse a GET request to confirm the Opt In has been registered. Below is my code snippet  SmsOptRecord smsOptRecord = new SmsOptRecord(); smsOptRecord.from(RINGOUT_CALLER); smsOptRecord.to(RINGOUT_RECIPIENT); smsOptRecord.optStatus("OptIn"); smsOptRecord.source("Api"); Map<String, Object> body = new HashMap<>(); body.put("records", List.of(smsOptRecord)); var createConsent = rc.patch("/restapi/v2/accounts/~/sms/consents", body); System.out.println(createConsent.string()); Map<String, Object> getConsentsRequestBody = new HashMap<>(); getConsentsRequestBody.put("from", List.of(RINGOUT_CALLER));

We have been using Redtail CRM x RingCentral Extension for call handling going on 4 years. We’ve dealt with one-off issues here and there but for the most part, it’s work seamlessly. For the past 2 months we’ve started to experience problems - if someone calls the office main line, I answer then forward to the proper office extension, that office extension answers in the ringcentral extension within redtail, but cannot hear the client on the line. Now immediately after hanging up, the office extension can dial out to the client it works fine. Or if the office extension answers the call directly, no problems there. It appears the problem is when the call is forwarded. Important note: none of the audio/microphone settings were changed. After we experience the problem, i will then test the same exact process, it then will work. Its extremely frustrating and unprofessional.  ETA: as of this morning I redownloaded the ringcentral extension to the office extens

Our organization is currently seeking assistance with the following NICE API.https://developer.niceincontact.com/API/InteractionAnalyticsAPI#/We would like our call transcripts from Interaction Analytics to be pulled into HubSpot associated with our already current integration. We currently have all our calls logging but we are interested in having transcripts as well.

I’m working on a PoC for SMS Opt In/Out with our CRM. I'm performing the following request in a Java app using the latest SDK. My app is authenticating using Client Id/Secret and JWT. var response2 = rc.patch("/restapi/v2/accounts/~/sms/consents", body); This is the response body I get back.{"errorCode":"CMN-408","message":"Unauthorized access","errors":[{"errorCode":"CMN-408","message":"Unauthorized access"}]}I have confirmed that my app has the SMS scope and the SMSSending Feature Flag is turned on. Can you help me troubleshoot what permission/access I might be missing? I have already gone through the getting started tutorial and performed a successful “Ring Out” request, so I know that other REST requests do work.

I am trying to retrieve all  Transcripts , for the entire account, that occurred in  a date range, or possibly where the AI was completed in the date range   i would like to just use  http requests as opposed to the Ringcentral library.  is this possible?   

Hi Team,I believe I may have identified a bug affecting the RingCentral RingCX Salesforce integration when calls are handled through the RingCentral Phone via the RingCentral for Google Chrome add-on.Issues observed: When accepting a call through the Chrome add-on pathway, the Mute button within the RingCX Salesforce Widget becomes greyed out and cannot be selected. If I select any option within the Chrome add-on (e.g., Messages, Dialpad, etc.), the active call exits and can no longer be accessed from within the add-on. Business context:We are encouraging agents to remain within the Salesforce environment so they can: Add the Client ID and Case ID to the call Complete the dispositions accurately

How is it possible in 2025 that I cannot have all of my Salesforce Accounts, Clients, Leads sync to RingCentral RingEx as Contacts (for all RC users)?This wasn’t even part of my vetting process because it’s so obvious this should already exist as part of the Salesforce integration.My users literally don’t know who is calling and texting them without manually searching Salesforce to find the name that matches the phone number.What am I missing??

I have a script that I run every 30–45 days to update company and user-level call rules with additional phone numbers gathered from our CRM. When I went to run the update yesterday, I started receiving the following error on the v1 answering rules endpoint:This API is not available with enabled feature [NewCallHandlingAndForwarding].This led me to discover the new v2 endpoint described here:https://developers.ringcentral.com/guide/voice/call-routing/user-call-handling/migration-guideI don’t recall receiving any communication about this change, so it caught me off guard.These changes also seem to coincide with a drastic shift in our phone system’s behavior regarding custom rules that began on 11/05/25, which I’m assuming is when our accoun

Our SSL recently expired, and was renewed the next day.I removed the subscriptions, but when I renew them I get an error back.RingCentral SDK initialization or API call failed: Client error: `POST https://platform.ringcentral.com/restapi/v1.0/subscription` resulted in a `400 Bad Request` response: {"errorCode":"SUB-524","message":"HTTPS certificate is not valid","errors":[{"errorCode":"SUB-524","message":"HTTPS cert (truncated...)https://webhooks.tcatechnical.com/ring-central/listener.phpThat is the URL, and I’ve checked the SSL and SSL chain from multiple locations and it checks out.Can you advise what I am doing wrong?

Hi, we are trying to integrate RingApp service with our internal oncall scheduling.I’ having hard time findin what API call we ned to make in order to acces courrent incoming calls ring order and setting new values for it.Any suggestion and help is more than welcome.

Hello, When using the URI to open the RingCentral app and make a call (rcapp://r/call?number={phoneNumber}), is there a parameter to specify the number that I am calling from? We have separate numbers that we dial out on, depending on the department. Thanks 

I wanted to get a Teams notification each time a change occurs on our platform, like a user is updated or deleted - so we could see if people are adding or deleting people without us knowing. The Subscriptions API sounded ideal - and it’s working, to an extent. Each time there’s an update to an extension (user), I get a notification via Webhook to Teams.The problem is, the content of the “event” is… minimal. And I’m not sure how I’m meant to do much with it.This is an example of the body of an event:"body":{"extensions":[{"extensionId":"xxxxxx","eventType":"Update","hints":["ExtensionInfo","CompanyNumbers"]}]}}', 'isBase64Encoded': False}I get that I’m meant to use the Hints values to query that Extension and I can see the new Extension information. But… I don’t know what the values were previously so I have no idea what’s changed? I was hoping I would be able to get something like this (as a sim