RingSense Transcripts (HOW!?!?)

It means that your app does not have the required app scope “RingSense”. The API is still in beta so the app scope is granted via developer request. Please fill out this form to submit your request.

Oh, ok, awesome!!  It would be nice if there was some mention of that from RingCentral sales Rep, the API docs, or the technical support Rep we’ve been communicating with for days.

So RingCentral’s product rollout plan seems to be…

Advertise and promote the product as if it’s included,

Sell the product licenses per user, after the customer finds out it’s not included,

Then wait for the customer’s devs to get angry after pulling all of their hair out for weeks, before you tell them the product is still in Beta and requires approval.

😤

I know and sorry for the trouble! The link to the request form supposed to be added to the API dev guide. However, I was debating with the team to remove the barrier and allow developers to add the app scope themselves. But that have not happened yet.

I hope you win that debate, because it’s a little strange to need approval for a product that is already being paid for.

Typically a Beta product would be free, to select customers ..with approval, until it’s ready for prime time.

Thanks for your help btw.

The form link below does not work how do I request access?

It means that your app does not have the required app scope “RingSense”. The API is still in beta so the app scope is granted via developer request. Please fill out this form to submit your request.

I already added the RingSense scope in the developer portal, but it’s still returning the same 401 InsufficientPermissions error for [RingSense]

Does the authenticated user have the “AI Conversation Expert” user permission?

https://developers.ringcentral.com/guide/ai/ace#how-to-check-if-an-extension-has-the-permission-to-access-ace-data-via-api

I have a question regarding ACE licensing.

I can already see AI-generated transcripts and notes in the RingCentral app after calls, but to access the same data via API, it appears that the authenticated user must have the "AI Conversation Expert" permission.

Does this mean I need to purchase an ACE license for every user/extension, or is a single license on the admin account sufficient?

I manage 7 company numbers/extensions. If I purchase ACE for my admin user, can I retrieve transcripts for all extensions via API, or does each extension require its own ACE license?

Also, if transcripts are already being generated and visible in the app, why is an additional ACE license required to access them through the API?

Real-time AI-generated notes and call transcripts are features of the RingCentral application. Users can view AI-generated notes and call transcripts directly within the RingCentral app, where they can also manage the content by copying, sharing, or downloading the transcripts. However, these real-time AI-generated notes and transcripts are not currently accessible through any public API.

AI Conversation Expert (ACE), on the other hand, is a platform capability that provides conversation insights through both the RingCentral application and the ACE APIs. Organizations with ACE licenses can access conversation insights programmatically by using the ACE APIs. In addition, users with an ACE license can configure the ACE settings to include AI-generated notes when exporting conversation data, allowing the notes to be exported together with other ACE insights.