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Is there a way to subscribe to RingSense/ACE events for a specific extension ID instead of account-wide?

  • March 24, 2026
  • 1 reply
  • 19 views

Just wondering if there is a way to only subscribe to RingSense/ACE events for certain extensionId’s (similar to presence events, Telephony events, etc.) instead of having to receive webhooks for everyone in our account with ACE access.

Best answer by PhongVu

Unfortunately, there is no event filter for extension level for the ACE push notification. If you need to filter out some extensions or group them, the only way is to have a list of extension Ids and check them against the "ownerExtensionId" from the event body then take or ignore that event.

1 reply

PhongVu
Community Manager
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  • Community Manager
  • Answer
  • March 26, 2026

Unfortunately, there is no event filter for extension level for the ACE push notification. If you need to filter out some extensions or group them, the only way is to have a list of extension Ids and check them against the "ownerExtensionId" from the event body then take or ignore that event.