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  • 3,581 Questions
  • 7,640 Replies
3576 Questions
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jackson-1Known Participant
asked in Developer Platform, APIs, & Integrations
Is there an API to remove a direct phone number from a user/ extension back to inventory?

Hi, When we offboard, we usually have an automation to disable the user, but I’m trying to find out how to move an assigned number they have back to our inventory pool to use for someone else in the future. I can’t seem to find an API that does this, not sure if I’m not looking for the right thing.

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InnosealNew Participant
asked in Developer Platform, APIs, & Integrations
Ringsense and Zoho CRM, Deals management.

Hello, How are deals generated and updated in RingSense? I’ve noticed that they don’t seem to be updating correctly. Could someone clarify the process and any troubleshooting steps I should take? Thank you!!

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PhongVu
Community Manager
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camb27New Participant
posted in Developer Platform, APIs, & Integrations
Developer Help

Hey guys, i am new to the platform and wanted to see if there was any developers that can help with an API connection that hasnt been established. I have an app and want to hire another developer to integrate with my team.

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ccantrellNew Participant
asked in Developer Platform, APIs, & Integrations
RingCentral with UnifiTalk - 3rd Party SIP Configuration

I am needing assistance trying to setup a 3rd party SIP on UnifiTalk - for our Ring Central Account. UnifiTalk has the ability to add custom SIP provider but I am not sure what the specific key are. I have the details but not sure what fields to create on the Unifi side. SIP Domain sip.ringcentral.com:5060 Remote SIP port 5060 Local SIP port 5060 Outbound Proxy Please select outbound proxy according to the location of your device Outbound Proxy Port 5096 User Name 1########### (phone) Password CPwdeeee Authorization ID 123425566 I am needing these converted to I guess what is expected by RingCentral. Is this documented anywhere????<SIP_domain><Remote_SIP_port> <VoIP_Registrations> <Protocol>SIP</Protocol> <RegServer>sip.ringcentral.com</RegServer> <RegClient>19546031388@sip.ringcentral.com</RegClient> <LocalAlias>19546031388@99.27.55.122</LocalAlias>

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hughesmNew Participant
asked in Developer Platform, APIs, & Integrations
Automations for Team Chats?

Our team uses RingCentralEX. We rely on a team chat to share a lot of internal information. We’re coming from Slack, where we used a bot to automate responses to some frequently asked questions. I can’t seem to find similar functionality. Am I missing it? We also have certain actions that occur frequently with small differences. Is there a way to implement a templated message inside Team chats?

242
PhongVu
Community Manager
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NewbNew Participant
asked in Developer Platform, APIs, & Integrations
Make.com Webhook

Hello. I am a non developer operations manager trying to set up an automation for my AI voice agent to pull callers into a Park Extension. Using the Make.com Make an API call I am running into a AGW-404 error. The end point URL looks like this: https://platform.ringcentral.com/restapi/v1.0/account/2817278028/telephony/sessions But Im unsure if i have my account id correct. I couldn’t find the account id anywhere in my account so I just used the URL when logged into the admin console. Am I correct or is this why im getting the 404 error? Im setting up the first webhook to retreive the call session, then I planned to set up another to get the callID, then the Park Call Action last. Can anyone help? I am totally willing to hire someone. Litteraly have been working on this for 2 weeks. Even tried it without Make.com and directly into my LLM with a custom action and can’t get that to work either. Please help!

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gcohenNew Participant
asked in Developer Platform, APIs, & Integrations
Telephony Session Events for not sending for VoIP Calls

Hello, I am developing an integration between RingCentral and a custom app that uses RingCentral webhooks to notify and provides some call data to the custom app when our users receive an inbound call. Following the Creating Webhooks guide, I created a webserver and URL for the webhook and sucessfully registered a subscription with event filters for a subset of our extensions’ Telephony Session Events. On the app side, I can see inbound events for some but not all calls. Specifically, when comparing the unique telephony sessions received on our app and call records from the Call Log API, it appears that the app is only receiving events for calls with action type “Phone Call” while calls with action type “VoIP Call” may not be sending events. Is this expected behavior with the Telephony Session Events, and, if so, are there any event filters that can trigger on VoIP calls? Thanks

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dleite00New Participant
asked in Developer Platform, APIs, & Integrations
Hubspot connection with RingCentral

It seems that some updates have been pushed out recently regarding the Hubspot/RingCentral connection. Anyone have any kind of documentation on best practices for setup? I like how they moved the dialing window to be housed within RingCentral directly but our teams are encountering what seems to be a lot of bugs. Can anyone help? Also looking for some kind of documentation on what has been updated in the latest release.

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georgelu
Community Manager
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AHParamountNew Participant
asked in Developer Platform, APIs, & Integrations
Bullhorn: Call Log Issue

All company and user settings are confirmed to be correct. “Bullhorn options” match company listings in Bullhorn for actions. The system should be automatically logging that a call took place, but this is only happening occasionally if at all. Circumstances to get the logs to post cannot be replicated, and the primary issue is that they do not post. It may be that logs are being added retroactively due to to the pace of calls, but this cannot be confirmed as they are not evident on all accounts.

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odlinkNew Participant
asked in Developer Platform, APIs, & Integrations
Show caller information

Hi RingCentral developers! We want to add a RingCentral integration in our application, so when people our calling our clients, users can see who is calling and some extra information from our system. What’s the best way to tackle this? Sync contacts? If yes, where should we write the extra information? Notes field? In an ideal world, we would like to create an integration where when an incoming call arrives, we grab the web hook, we get the information from our system and we somehow append this information to the incoming call so that information is displayed. Is that possible or something similar?

211
PhongVu
Community Manager
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Curt RNew Participant
asked in Developer Platform, APIs, & Integrations
Admin Collection for Video Meetings

It appears that the “List Video Meetings” API call is user-oriented. Is there a way to submit this across the Enterprise? The idea is to collect all Video Meetings, then Notes and other components for the meetings for an Organization, or RingCentral account. This is beyond the “List Account Recordings” as it needs to apply to meetings that have not necessarily been “recorded”.

212
PhongVu
Community Manager
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cvelazquezNew Participant
asked in Developer Platform, APIs, & Integrations
Problem to send call api obtain data ringcx

Hi comunity. I’m working to API for get information about rincx platform, however i recived the next issue to send the call API for obtain the data: API TO ASK DATA RESPONSE ON RINGCX Can you helpme to understand whats its the problem, when i send the API call for obtain information about RingEX, the response it’s correctly. API TO ASK DATA, REPSONSE ON RINGEX Thanks.

203
PhongVu
Community Manager
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boris-2New Participant
asked in Developer Platform, APIs, & Integrations
Out of office & Zapier

Hi, I have 2 questions: My out-of-office autoreply is set. My office hours are 8-5:30. yet when i test it at 5pm, i get autoreply. What am doing wrong? yes, the time zone is set correctly in ring central. Is there a way to initiate conversation when User submits form on my website? Record is written into my database? Facebook user fills out facebook form. Is there a zap that can be used to trigger sms? Thank you

151
PhongVu
Community Manager
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gradyhortonNew Participant
asked in Developer Platform, APIs, & Integrations
Unable to PUT type: VoiceFax via API

URI: "https://platform.ringcentral.com/restapi/v1.0/account/~/phone-number/{PhoneID}"Json: “{"usageType":"DirectNumber","extension":{"id":"{EXTID"},"type":"VoiceOnly"}”Method: PUT Provides me with a 200 success. uri : https://platform.ringcentral.com/restapi/v1.0/account/{EXTID}/phone-number/{PhoneID}id : {PhoneID}phoneNumber : {Phone Number}paymentType : Locallocation : {Redacted} type : FaxOnly usageType : DirectNumberextension : @{uri=https://platform.ringcentral.com/restapi/v1.0/account/{EXTID}/extension/{ID}; id={ID}; extensionNumber={ext}}status : Normallabel : {Redacted}primary : False “type” is never actually updated to anything. This must be a bug right?

255
PhongVu
Community Manager
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jackson-1Known Participant
asked in Developer Platform, APIs, & Integrations
The GET phone number api doesn't list the country of the phone number

I’m trying to use this GET: https://developers.ringcentral.com/api-reference/Phone-Numbers/readAccountPhoneNumber it says in the response body that it should have country: however I don’t see it in the Results: I’m wondering how I can get the country of the phone number as I want to create an automation that tells me how many numbers I have from each country.

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cleo2047New Participant
asked in Developer Platform, APIs, & Integrations
API to sync hours of operation with google business hours

I would like to sync my daily hours of operation to Google business hours , automatically via API integration of some kind of sync between hours. I don’t want to update google hours of operation and then Ring Central hours of operation, separately daily.

201
PhongVu
Community Manager
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HahnSupportNew Participant
asked in Developer Platform, APIs, & Integrations
SMS Content Export with Message Store API

Hello, Does the message store API allow for exporting the content of SMS and MMS messages, or only metadata?

161
PhongVu
Community Manager
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YaoNew Participant
asked in Developer Platform, APIs, & Integrations
Need some help with Fax API

Hello, I need some help with the fax api setting up. We want to integrate the fax api with our current Java/Node Environment. Is there any instruction about that. Thanks

347
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sofia.g.perNew Participant
asked in Developer Platform, APIs, & Integrations
Which content-type header to use when sending MMS via API

Hello! I am using the php SDK to send an MMS with an image attachment (I tried using jpeg/png images). The documentation at https://developers.ringcentral.com/guide/messaging/sms/sending-images#php says: “Therefore, you must use multipart form-data, and set the content-type header to multipart/mixed.” In the same page of the documentation there is an example in php that uses the MultiPartBuilder class from the SDK. However, in the SDK MultiPartBuilder class the content-type header is set to multipart/form-data, not mixed: The documentation makes it sound as if I can only use multipart/mixed. So which content-type headers can I use to send an MMS?

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Nate2390738036Inspiring
asked in Developer Platform, APIs, & Integrations
Power Automate with Postman Collection

Yesterday I exported the below Postman collection and imported it into PowerAutomate as a custom connector, got everything configured in my custom connector and it worked fine. I was able to sign into my account to create a connector to my app, then made multiple successful API calls to/from my tenant. This morning, I checked one of the PowerAutomate flows I had running for an automation I’d like to move off of Python. It started to error out at some point this morning for the API calls, stating "TokenInvalid" "Token not found" "OAU-213" - which is strange since I did not define a token TTL, so it should have defaulted to 7 days. Signing back into my app has resolved this issue, but I would like for it to refresh on its own so that the automation works flawlessly like my Python one did. Is the token TTL still defaulted to 7 days?Also is there anything on the roadmap to integrate with PowerAutomate like you all did with Zapier? I see there was an idea request a while ago which I voted o

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jackson-1Known Participant
asked in Developer Platform, APIs, & Integrations
Is there an API to disable AI assistant?

Hi there, Now that ringcentral has rolled out AI assistant, is there a way to disable it with an API? I know we have to use a template to override and block the AI, I can’t seem to find anything in the api reference to either disable the API or apply my template that will override and disable the user’s API.

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catalystfgNew Participant
asked in Developer Platform, APIs, & Integrations
Need help creating API Request in Zapier to check SMS History

I’m trying to accomplish the following: I want to make an API request that will return to me if a specific phone number has been sent an SMS message over a specific period of time. And if yes, I want it to return to me what that message said. First, is this possible? If not, could I at least see if the number has been texted, and not what the message is? Second, where do I even begin with this? I have been trying to accomplish this automation in Zapier using an “API Request” step. I built an app, and have the Client ID and Secret and everything. It isn’t working. Can someone give me a brief explanation on how I would accomplish this? What are the first steps? How do I obtain the correct “token”? Thank you for any help. PS - I will pay someone if they help me build this. Thank you

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new_devNew Participant
asked in Developer Platform, APIs, & Integrations
Can you add a contact name / number to an organization via the API?

Is it possible to add a new contact (a name and number for example) via the API so when a customer signs up there info is automatically added to RingCentral so if and when they call we have their name to show on the screen?

26196
ByrneReese
Community Manager
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kutbuddinKnown Participant
asked in Developer Platform, APIs, & Integrations
What is the additional cost incurred while using Ringcentral API's( if any)?

Do the below items incur additional cost if used?1. JWT creation2. APP creation(private only)3. API calls( any limit till no cost is incurred? no cost for api usage?) This is specific to RingEx Pro

493
PhongVu
Community Manager
M
MayankNew Participant
asked in Developer Platform, APIs, & Integrations
Does RingCentral Support Real-Time Communication Similar to WebRTC on iOS and Android?

Hi RingCentral Community, I'm exploring options for real-time communication within a mobile app and was wondering if RingCentral provides native support for real-time communication (RTC) similar to how WebRTC works in browsers. Specifically, I'm interested in how RingCentral handles real-time communication on iOS and Android devices. Do you support WebRTC-like functionality or a similar protocol for mobile platforms, and if so, could you point me to any relevant documentation or code samples for integrating this into a mobile app? Any help or resources would be greatly appreciated! Thanks in advance!

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