Developer Platform, APIs, & Integrations

Hi folks!I’ve created a webhook subscription using this API: https://developers.ringcentral.com/api-reference/Subscriptions/createSubscriptionEverything worked fine, I’m receiving needed events in my webhook but then I decided to delete that webhook, first wanted to see the list of webhooks created using this API: https://developers.ringcentral.com/api-reference/Subscriptions/listSubscriptionsbut got empty array:Then noticed I receive this kind of JSON when receiving events in my webook:{ "uuid": "...", "event": "/restapi/v1.0/account/.../extension/.../telephony/sessions", "timestamp": "2025-06-19T04:44:20.283Z", "subscriptionId": "...", "ownerId": "....", "body": {...}} It includes subscriptionId, I tried to use it to delete the subscription, so called this API:https://developers.ringcentral.com/api-reference/Subscriptions/deleteSubscription But got 404I’ve tried to call these APIs with access token of exact same account which I used to create the webhook.Double checked the id o

Clio is one of the most popular cloud case management systems for attorneys. Vonage, Nextiva, Smith ai and jive (and the list is growing) all have integrations that will log calls, messages and time entries into Clio. Why none from RC? RC customers will be leaving if RC can't adopt this much-needed integration.

How do I create a detailed call report showing calls from the prior day with the messages left and what extension they were sent to? 

hi I am new to RingCentral but I have some programming experience. I have an auto repair shop and I just got RingCentral account with two VoIP numbers. I’m trying to open up customer information form when call comes in. I have a small listener python program running on my machine with ngrok set up I’m having trouble connecting or setting up the web event onto central side I would appreciate if somebody would guide me through thank you so much

Hello,Is there any way to get all the call records with their ring sense summary/bulleted summary for all extensions at once? Right now, i am doing in many steps, get accounts check account ring sense permission for every ringsense accounts, get hourly records  for every call record check if it was one of connect, answered elsewhere or accepted, if so, try its ringSense record, to see if it has summary/bullet summary this way it works but too many API calls, so it times out for too many calls at once. is there any cleaner way to just get the calls details with its along with its summary for all calls made today or this hours etc? we need it to maintain over daily catalogue and update our customers that how recent they were contacted and what was the out come. Thanks 

HiI have call using ring central sdk and that is the my code.I have changes based on the ES module and also tried with the commonjs so based on that face both way get the same error.So can you please check and let me know it’s giving me error.This is my js code const RingCentral = require('@ringcentral/sdk').SDK;const WebPhone = require('ringcentral-web-phone').default;const fs = require('fs');const { AudioContext } = require('node-web-audio-api');const WebSocket = require('ws');require('dotenv').config(); // Fallback: Set global.WebSocketglobal.WebSocket = WebSocket; const CLIENT_ID = process.env.RC_CLIENT_ID;const CLIENT_SECRET = process.env.RC_CLIENT_SECRET;const SERVER_URL = process.env.RC_SERVER_URL || 'https://platform.ringcentral.com';const JWT = process.env.RC_JWT; async function getSipInfo(platform) {    console.log('Creating SIP registration...');    try {        const response = await platform.post('/restapi/v1.0/client-info/sip-provision', {            sipInfo: [{ transport

I have tried calling the Call-Out API with the body parameters, but I keep getting the same error every time.I have attached my code snippet and the response for reference. I also tried using the deviceId (the relevant line is commented in the code), but the issue persists.This is my code This is response Also checked in the documentation for this API but it is saying try with deviceId and tried with the deviceId then it will gives error for deviceId parameter value is inval.My goal is to call the API using the from and to numbers. Could you please review and let me know why this gives me error this ?Thanks.

I have access to the ringsense, but i cannot figure out what is the record id/session id, i have tried the session id as well as record and recording ids from call log details. but for everything it says, record not found. the end point i have been trying are ​​​​https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/2815620726030/insightshttps://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/sessions/2815620726030/insightsand the ids i have received from call logs of call that does have notes summary/transcript, "id": "KkWRNlFPlN3rTUA","sessionId": "511034064030","recording": {                "uri":                 "id": "2815474342030",                "type": "Automatic",                "contentUri":             },i have tried all these three ideas with two end points above

We currently operate a CRM platform built on Twilio Programmable Voice, and we’re exploring an iteration where users with RingCentral accounts could log in with their RC credentials and operate through WebRTC. Using RC App Connect isn’t an option for us, as we need to keep our existing CRM functionality intact.Our current dev team is having difficulty sourcing someone with deep knowledge of RingCentral APIs/WebRTC and how best to implement this.Does anyone here know of a developer or team with this expertise who might be available to assist or contract with us on this integration?Thank you in advance for any direction or referrals!

I am trying to automate onboarding new employees to my company via the API and all users in a certain department require a RingEX License, but I can’t find any documentation on how to create a user with this license or assign it to them after the account is created. Any help would be greatly appreciated.Thank you.

I have been trying to get this righthttps://platform.ringcentral.com/restapi/v1.0/account/~/extension/495101030/authz-profile/check?permissionId=ReadRingSenseInsightsto check only if this extension has ring sense enabled so i can retrieve and log its daily activity but i am getting this error, {    "errorCode": "CMN-404",    "message": "Attempt to access another extension",    "errors": [        {            "errorCode": "CMN-404",            "message": "Attempt to access another extension"        }    ]}

Hi Everyone,I am trying to insert Leads in an outbound campaign and need help in setting the leadTimezone and nextDialTime parameters I am using this API https://engage.ringcentral.com/voice/api/v1/admin/accounts/accountId/campaigns/campaignId/leadLoader/direct found hereEngage Voice API Reference | RingCentral Developers I am using this body parameter { "description": "Prospect customers", "dialPriority": "IMMEDIATE", "duplicateHandling": "RETAIN_ALL", "listState": "ACTIVE", // "timeZoneOption": "EXPLICIT", "phoneNumbersI18nEnabled": true, "internationalNumberFormat": true, "uploadLeads":[ { "nextDialTime": "2025-08-27T17:34:34.000+0000", "externId": "44", "leadPhone": "+919940044284", "leadTimezone": "IST" }]}Any help in what I should do correctly?

Hello! I am new to RingCentral and was hoping to get some help with this situation:I created a Subscription to receive webhook payloads for Ringsense call data.This is what my Subscription filter looks like: "/ai/ringsense/v1/public/accounts/~/domains/pbx/insights"I am successfully receiving webhook payloads, but what I'm struggling with is that sometimes I get one payload and other times I get two, for the same call.I talked with Phong about this, and he told me that you only get a second payload when calls are recorded. My company has turned on recording for ALL calls, so because of that I expect two payloads for EVERY one of our calls. But this is not what I'm seeing.Many of my webhooks never get that second payload. And I've verified in our admin reports that the recordings DO exist for these calls.I also ran into another situation where I DID get a second payload, but neither the first OR second had a Summary field! Even though this call had a long recording and had LOTS of transc

Using ring central create app from console and with the below things3-legged OAuth flow authorization code Server-side web app (most common)OAuth Redirect URI https://www.integromat.com/oauth/cb/ringcentral https://www.make.com/oauth/callbackIssue refresh tokens?  * - YesApplication Scopes - Call Control, Read Accounts, Read Call Log, Ring OutApp is privateInteractive Messages - not checkedAlso create app then it will give me client id and client secret key that used.Also checked my app is production (App url: https://platform.ringcentral.com)Still facing same issue client authentication is required - once login complete with client id and client secret then authorize confirm after this error occurs show as below"message": "The request failed due to failure of a previous request.", "code": "SC424", "suberrors": [ { "message": "Status Code Error: 400", "name": "RuntimeError" } ],"response", 400, { "body": { "error": "invalid_client", "err

We have an issue that ring central is sending 200 OK signal right away  even when no one has answered the  call. It’s messing with our call center forwarding. Any idea why RC is sending that signal when the phone hasn't been answered yet. This issue exists  on the call queue and direct line calls.

Good afternoon! We signed up for RC and got ported over earlier this year around March. We’re now looking at getting Business SMS started for our company and I was looking for some clarification either from experts or people who’ve gone through the process already. Our goal is to integrate RC SMS with our HubSpot account to be able to text our customers appointment reminders/notifications and communicate via text. I’m currently working through the SMS application and have chosen Account Notifications, Customer Care, and Marketing as use cases for our first app. This would allow us to use automated messages to provide updates, confirm appointments, etc. via SMS. However, this prevents us from using the numbers for Conversations (external) for when we’d like to message our customer. For example to explain that a representative is running behind and the appointment will be delayed. I tried to create a 2nd application for Conversational use cases but it’s requiring me to register a new bra

I have users that want to hide their DID and not receive calls on it. When their DID is dialed at any time, phone calls should always route to the main site phone number. But when I setup a custom rule with unconditional forwarding, or setup call forwarding in the user settings, I get an error that says, "Forwarding phone number cannot be the same as your account number or any additional numbers." How do I do an Unconditional Forward from one extension to another phone number on the same RC account?

We are having challenges on integrating with the Bogen Nyquist Paging System. Any help would be great.

Hi all,I’m just getting started with this project whereby I need to pull in Caller wait times for a specific department.  I would be using C#; but don’t know where to start.  Rest API’s, Database schema, permissions, etc.Any help would be appreciated.  

Hi Everyone,I’m reaching out to see if anyone else has experienced frequent reauthentication issues with RingCentral (RC) when integrated with Loxo?This has been a recurring issue for us for several months now, and while it seems isolated, it’s been disruptive. We’ve been in touch with Loxo support, but since Loxo and RingCentral don’t have an official integration partnership, the troubleshooting has been somewhat circular without much progress.We’re trying to determine if this could be caused by conflicting or multiple integrations. For context: We use RingCentral for calling and voicemail transcription. We also run Quil.AI inside our CRM (Loxo), which may potentially interact with RC's call logs or data layers. Has anyone dealt with something similar? Could multiple integration layers be contributing to the token expiry or session handling issues?Any insight, suggestions, or shared experiences would be greatly appreciated!Thanks so much,Anj B.BullsEye Recruitment Inc.

We are building an integration between RingCentral and Salesforce and trying to get all call logs from RingCentral into Salesforce via WebHook. 

Hi Guys I see there are a few CRMs supported https://appconnect.labs.ringcentral.com/crm/Is there a chance to add GoHighLevel?

I setup an API in ringcentral dev that I’m using in a Microsoft Azure Automation runbook to execute an offboarding for a user I specify.  The first step we must complete is toggling the switch off for the MS Teams connection on the user I’ve specified in my automation.  How would I set this up?   I’m using powershell 7.2 for my API call. I’ve got my powershell script executing properly and disabling the user account, but it will not allow me to disconnect MS Teams connection which is what I need done first.  

I'm using Zapier to automate a couple of small things inside RingCentral - the output of the automation is that Zapier uses the native RingCentral integration it has to post a message to the channel.It all works well - one hangs up I have though is that I don't seem to be able to delete messages that the integration posts despite being the team admin.Can I ask if I'm supposed to be able to delete them, or if this is a limitation of the way they interact with Apps inside the service?

I am calling ivr.getRecordingURL() in my workflow but it returns a URL with no parameters (see below)https://c01-recordings.vacd.biz/api/v1/calls/recordings/?v=1&accountId=&bucket=c01-recordings&region=us-west-2&compliance=false&file=nullI am wondering if I am perhaps calling this too early in the call.  How soon after a call begins should the full recording URL be available using this javascript method?