Welcome to the home of the RingCentral developer community, where developers and users come together to ask questions, seek support, and work together to get the most out of RingCentral's unified communication platform.

This article is provided to developers going through the getting started experience accessible from within the [RingCentral Developer Console][1] and needing help specifically with the "Initiate a phone call" code sample.

![4522-screen-shot-2023-07-20-at-104146-am.png][2]

Here are some tips and tricks to help you complete this code sample successfully.

**I am not receiving a phone call**

The code sample is executed in our sandbox environment. Therefore, to receive a phone call you must be logged into our web-based unified application in sandbox. Using the credentials you setting in a previous step of the getting started experience, login to your sandbox at the following URL:

https://app.devtest.ringcentral.com

**I am receiving an error when I run my code sample**

The code sample provided for you is 100% complete and ready to go. You should not need to edit it in any way. However, if you are still receiving an error, check the following.

Make sure you installed the SDK. If the error message relates to a missing library or a file that cannot be found, return to step 2 on the making a simple API call page, and follow the instructions for your preferred programming language to properly install the RingCentral SDK.

![4518-screen-shot-2023-07-20-at-104827-am.png][3]

**I am experiencing a different problem**

If the above content did not provide you with a solution, please [reach out to our Developer Support team][4] and tell us more about the specific issue you are struggling with. We can then update this page to better help future developers.

We also invite you to share your feedback with us by posting a comment on this article so that you can better share your knowledge with other RingCentral developers.


[1]: https://developers.ringcentral.com/console/hello-world?source=menu
[2]: https://uploads-us-west-2.insided.com/ringcentral-en/attachment/4522_screen-shot-2023-07-20-at-104146-am.png
[3]: https://uploads-us-west-2.insided.com/ringcentral-en/attachment/4518_screen-shot-2023-07-20-at-104827-am.png
[4]: https://developers.ringcentral.com/support/create-case