Skip to main content
Question

Webhooks Values

  • May 5, 2026
  • 3 replies
  • 14 views

Hi, Completely new to webhooks but had hit a issue with my code. 

I have set up a webhook that sends a notification that a new call is presented (This works fine)

I then have another Webhook that will tell me the status, the callers number and Handled by, The handled by is where I’m having an issue. I have successfully had #agent_username# work but only want to show agent full name.

Ive tried #agent_full_name# and #agent_first_name# #agent_last_name#

 

Does anyone have any suggest or a list of values that can be used.

 

Code below:

 

{
  "cardsV2": [
    {
      "cardId": "alert-001",
      "card": {
        "sections": [
          {
            "widgets": [
              {
                "decoratedText": {
                  "topLabel": "Alert Status",
                  "text": "<b>Call Answered</b>",
                  "startIcon": { "knownIcon": "PHONE" }
                }
              },
              {
                "decoratedText": {
                  "topLabel": "Caller Number",
                  "text": "#ani#",
                  "startIcon": { "knownIcon": "PERSON" }
                }
              },
              {
                "decoratedText": {
                  "topLabel": "Handled By",
                  "text": "#agent_first_name# #agent_last_name#",
                  "startIcon": { "knownIcon": "PERSON" }
                }
              }
            ]
          }
        ]
      }
    }
  ]
}

3 replies

PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • May 5, 2026

What platform? RingCX or RingEX? Or what is the event filter?

The part you said “code” is not the code, it’s looks like the event payload but I have never seen such an event payload like that anywhere before.

Please clarify.


  • Author
  • The First Step
  • May 5, 2026

Hi. 

 

Its RingCX, The code is from the JSON on the Webservices. I have it activating on the Agent Connect Web Service on the queue.

I delivering it to Google Chat and this is what I get

 


PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • May 5, 2026

There are not many experts on RingCX in this forum. I recommend submitting a dev support ticket to get help.