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The First Step
May 5, 2026
Question

Webhooks Values

  • May 5, 2026
  • 3 replies
  • 159 views

Hi, Completely new to webhooks but had hit a issue with my code. 

I have set up a webhook that sends a notification that a new call is presented (This works fine)

I then have another Webhook that will tell me the status, the callers number and Handled by, The handled by is where I’m having an issue. I have successfully had #agent_username# work but only want to show agent full name.

Ive tried #agent_full_name# and #agent_first_name# #agent_last_name#

 

Does anyone have any suggest or a list of values that can be used.

 

Code below:

 

{
  "cardsV2": [
    {
      "cardId": "alert-001",
      "card": {
        "sections": [
          {
            "widgets": [
              {
                "decoratedText": {
                  "topLabel": "Alert Status",
                  "text": "<b>Call Answered</b>",
                  "startIcon": { "knownIcon": "PHONE" }
                }
              },
              {
                "decoratedText": {
                  "topLabel": "Caller Number",
                  "text": "#ani#",
                  "startIcon": { "knownIcon": "PERSON" }
                }
              },
              {
                "decoratedText": {
                  "topLabel": "Handled By",
                  "text": "#agent_first_name# #agent_last_name#",
                  "startIcon": { "knownIcon": "PERSON" }
                }
              }
            ]
          }
        ]
      }
    }
  ]
}

3 replies

PhongVu
Community Manager
Community Manager
May 5, 2026

What platform? RingCX or RingEX? Or what is the event filter?

The part you said “code” is not the code, it’s looks like the event payload but I have never seen such an event payload like that anywhere before.

Please clarify.

The First Step
May 5, 2026

Hi. 

 

Its RingCX, The code is from the JSON on the Webservices. I have it activating on the Agent Connect Web Service on the queue.

I delivering it to Google Chat and this is what I get

 

PhongVu
Community Manager
Community Manager
May 5, 2026

There are not many experts on RingCX in this forum. I recommend submitting a dev support ticket to get help.