Hi, Completely new to webhooks but had hit a issue with my code.
I have set up a webhook that sends a notification that a new call is presented (This works fine)
I then have another Webhook that will tell me the status, the callers number and Handled by, The handled by is where I’m having an issue. I have successfully had #agent_username# work but only want to show agent full name.
Ive tried #agent_full_name# and #agent_first_name# #agent_last_name#
Does anyone have any suggest or a list of values that can be used.
Code below:
{
"cardsV2": [
{
"cardId": "alert-001",
"card": {
"sections": [
{
"widgets": [
{
"decoratedText": {
"topLabel": "Alert Status",
"text": "<b>Call Answered</b>",
"startIcon": { "knownIcon": "PHONE" }
}
},
{
"decoratedText": {
"topLabel": "Caller Number",
"text": "#ani#",
"startIcon": { "knownIcon": "PERSON" }
}
},
{
"decoratedText": {
"topLabel": "Handled By",
"text": "#agent_first_name# #agent_last_name#",
"startIcon": { "knownIcon": "PERSON" }
}
}
]
}
]
}
}
]
}

