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Question

Are subscription limits per extension or per user?

  • June 5, 2026
  • 0 replies
  • 2 views

  • New Participant

I have an application where I’d like to register a webhook for every logged in user (by extensionId). The most sensible way to do this is to have a subscription for each extensionId. However, I’m worried by this piece of documentation “Subscriptions are currently limited to 30 subscriptions per user/extension (for particular application).”

Does this mean I can have up to 30 subscriptions per extensionId, and thus my current use case is no problem? Or is it 30 subscriptions per “user” aka per JWT? I notice that the ListSubscription documentation explicitly states “maxItems:30”, which would suggest the limit is not per extension.

If I have 85 call center representatives who are signed in, how do I make sure I receive webhook call backs for all of them?

 

Thanks for your help!