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Question

Getting all acd-call-id / master contact id

  • June 3, 2026
  • 0 replies
  • 8 views

I am trying to mass download all call recordings for my company. I am using this endpoint:

https://developer.niceincontact.com/API/MediaPlaybackAPI#/RecordingMediaPlayback/getACDContactRecordingData

If I provide an acd-call-id/master contact id I get from the admin portal I am able to download the recording. I need to do this for all our contacts. Is there an endpoint to list all contacts with the acd-call-id/master contact id, or a way to export a list from the admin panel? How do I get all contact ids?

Thanks!