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  • 4,074 Questions
  • 8,966 Replies
4074 Questions
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urielmxParticipating Frequently
asked in Developer Platform, APIs, & Integrations
Internal Server Error. Consult RC Support. when calling RC Video

Hi, I’m trying to implement RC Video. I’m still on sandbox. When calling/rcvideo/v2/account/~/extension/~/bridgesI get the next error:Internal Server Error. Consult RC Support.My Client ID is 7FrbxOLh2MKfkFQGzYiwFrCan you guide me on what's going on, please?

469
PhongVu
Community Manager
1 month ago
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djsteeberNew Participant
asked in Developer Platform, APIs, & Integrations
API: Update Group to send all calls to an extension

Is there an API call to update a group to send all calls to an extensions?  I know you can do this in the web interface, but we are looking for a way to do it from the api (SDK)

143
PhongVu
Community Manager
1 month ago
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reginnaNew Member
asked in Developer Platform, APIs, & Integrations
Halo PSA Integration

Hello,Does RingCentral integrate with the HaloPSA ticketing system?  I’m looking to have a ticket created automatically for every incoming call. Thank you

403
PhongVu
Community Manager
2 months ago
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sabir.shahNew Participant
asked in Developer Platform, APIs, & Integrations
Unable to Send SMS from production or Sandbox from Ringcentral Playground

Hello I am working on the apis integrations of the ring central and in the sandbox/production i am getting the error:{"errorCode": "FeatureNotAvailable","message": "The requested feature is not available","errors": [{"errorCode": "MSG-242","message": "The requested feature is not available"}]}mY API Call is:fetch("https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/sms", {"headers": {"accept": "application/json","accept-language": "en-US,en;q=0.9","authorization": "Bearer XXXXXXXXXXXXXXXXXXX","content-type": "application/json",},"referrer": "https://developers.ringcentral.com/","referrerPolicy": "strict-origin-when-cross-origin","body": "{\"from\":{\"phoneNumber\":\"+13133982294\"},\"to\":[{\"phoneNumber\":\"+13133982294\"}],\"text\":\"test message\"}","method": "POST",});

221
PhongVu
Community Manager
2 months ago
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wgartnerNew Participant
asked in Developer Platform, APIs, & Integrations
Deleting a user added through Azure Active Directory (AAD) RingCentral Enterprise App

I'm trying to delete a user in RingCentral (through the Admin Portal). I keep getting the message: "The user is integrated with your Directory System and cannot be deleted. Please delete the user in your directory system." The user has been removed in AAD. Does anyone know how to remove him from RingCentral?

5262
A
2 months ago
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cfoster1222New Member
asked in Developer Platform, APIs, & Integrations
Can we enable call recordings to record in Stereo instead of Mono?

Currently our calls are recorded in Mono and we where wondering if they could be done in stereo instead. 

261
PhongVu
Community Manager
2 months ago
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chris-29New Participant
asked in Developer Platform, APIs, & Integrations
Unable to download attachments from a post

I have a bot that has been graduated and is able to make calls to the endpoint to get posts:https://platform.ringcentral.com/team-messaging/v1/chats/XXX/posts/PPPI am also able to receive information about the same posts via webhook. In both cases, the bot is using the persistent token retrieved by the bot using the code we receive when added to the environment.However, I am not able to retrieve the contents of the post attachments using that same token. The content URI comes in this format:https://dl.mvp.ringcentral.com/file/NNNI have tried using a browser, Postman, and code (C#). I have tried providing the token in the Authorization header ("Bearer TTT") as well as on the query string as shown in another example, but all responses are always 404 with this JSON:{ "errors": [ { "errorCode": "CMN-102", "message": "Resource for parameter [fileId] is not found.", "parameterName&quot

2912
T
Community Manager
2 months ago
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James62401740012New Participant
asked in Developer Platform, APIs, & Integrations
Cannot test inbound or outbound call recording.

We wish to test inbound and outbound call recording to/from an external US number.1st problem: the instructions on the right to use Cmd + F2 do not work. So we must use the webapp to make calls. We can live with that. But dialing out to an external number fails.This gives the helpful error:"Sorry, you can only make calls to your colleagues’ extensions. To make external calls, contact your company admin."I cannot find a way to configure the user to make external calls? This user is assigned a number.2nd problem: to test inbound calls, we have setup a forward to an external number. This works, but there is nowhere in our settings to record calls automatically. Since the RC Desktop App does not let us login we cannot see the inbound call anywhere to do this adhoc either.Please provide clear step by step instructions on how to configure these scenarios for our test environment. We've spent a day trying to do this, other dialer systems we work with have not suffered this

643
PhongVu
Community Manager
2 months ago
E
eileen-goodrichNew Participant
asked in Developer Platform, APIs, & Integrations
Bullhorn Applicant Tracking System Rest API integration request.

Bullhorn Applicant Tracking System Rest API integration request. I spoke to Bullhorn and was told that Ring Central needs to request the integration on their marketplace site. Your competitors already have the integration.

11332
ByrneReese
Community Manager
2 months ago
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support-lineNew Participant
asked in Developer Platform, APIs, & Integrations
Integration with Pipedrive via API or Leadsbridge

I'm hoping to have Ringcentral log call data and text messages into contact fields in Pipedrive

10753
ByrneReese
Community Manager
2 months ago
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jaykappaNew Participant
asked in Developer Platform, APIs, & Integrations
Does RingCentral have a Pipedrive CRM integration?

What is the current state of development on setting up an integration with Pipedrive (not through Zapier)?

24858
ByrneReese
Community Manager
2 months ago
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Sally62398184023New Participant
asked in Developer Platform, APIs, & Integrations
Does RingCentral have a Clio integration for law firms?

Clio is one of the most popular cloud case management systems for attorneys. Vonage, Nextiva, Smith ai and jive (and the list is growing) all have integrations that will log calls, messages and time entries into Clio. Why none from RC? RC customers will be leaving if RC can't adopt this much-needed integration.

46851
ByrneReese
Community Manager
2 months ago
K
kutbuddinParticipating Frequently
asked in Developer Platform, APIs, & Integrations
Call monitoring with Ringcentral + Incontact possible?

Are the call monitoring api’s available for systems where Ringcentral + Incontact is used as a combined offerring? 

586
PhongVu
Community Manager
2 months ago
U
urielmxParticipating Frequently
asked in Developer Platform, APIs, & Integrations
Where the user credentials gonne?

Under dashboard > credentials there’s an N/A where credentials used to be. What happened to them? 

346
U
2 months ago
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cassiewood-triplettNew Participant
asked in Developer Platform, APIs, & Integrations
SalesForce Integration Ringer Sound Change?

The ringing sound in the Salesforce integration is so loud and is not adjustable in the integration. When someone is on a call with a customer and another call comes in, the SalesForce ringer is so loud that it makes people jump. Can we turn off the ringer in SalesForce? Or at least change it so that it's not so loud? Since it's ringing in conjunction with our other RingCentral apps, it going completely away would be fine.

2673
G
Community Manager
2 months ago
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ZenithDevNew Participant
asked in Developer Platform, APIs, & Integrations
Getting Started App Returns Authentication Error

In the ‘Make a sample API Call’ tutorial using Python, I get the following error:“Unable to authenticate to platform: In order to call this API endpoint, one of the following permissions [ThirdPartyAppAccess] have to be granted to the authorized user.”

120
Z
2 months ago
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campusdispatchNew Participant
asked in Developer Platform, APIs, & Integrations
Seeking API Developer

We had to move away from Ring Central and go to Five9 because of this problem and really want to come back to Ring Central so we are hoping to hire a devleoper that could assist us. We need a online form that is published to a website to pull up automatically based on the call que that is called. Bascally when someone calls que 1 we want the web form for company 1 to come up but when someone calls que 2 we want the company form for que 2 to come up. All forms are websites. 

441
S
2 months ago
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anna-raoutva001New Participant
asked in Developer Platform, APIs, & Integrations
Getting CMN-408 error while requesting token using Production credentials Got token from sandbox, but SMS Failed

I am using production credintials to get Basic token in order to send sms{    "error": "invalid_client",    "errors": [        {            "errorCode": "CMN-408",            "message": "In order to call this API endpoint, one of the following permissions [ThirdPartyAppAccess] have to be granted to the authorized user.",            "parameters": [                {                    "parameterName": "permissionsName",                    "parameterValue": "ThirdPartyAppAccess"                }            ]        }    ],    "error_description": "In order to call this API endpoint, one of the following permissions [ThirdPartyAppAccess] have to be granted to the authorized user."} The user whose JWT token is used for getting access token has Developer Admin role. In my understanding it should have "ThirdPartyAppAccess" permission.Why I cannot get access token using production credentials for my app & user? Is that because my user belong to free account?Best,Anna

776
PhongVu
Community Manager
2 months ago
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Leonardo2428679020New Participant
asked in Developer Platform, APIs, & Integrations
RingCentral Cloud PBX for Teams with Direct Routing integration

Hello community,Has anyone successfully engaged with RingCentral on RingCentral Cloud PBX for Teams with Direct Routing integration?I have tried getting more information on this integration through different channels: account manager, support and sales, all with no success. Everyone points the direction to each other, so I've been going round and round with no concrete information on what it entails to implement this integration nor able to understand the level of effort .If anyone was able to get real information, besides the RC marketing pages and articles, could you please share your experience?Thanks in advance!

10307
Alex Chan
Employee
2 months ago
R
rickyfaradayNew Participant
asked in Developer Platform, APIs, & Integrations
Syncing with TEAMS.

Hello! Wondering if it's possible to sync Microsoft TEAMS status with ring central status. Example: A end user joins a meeting team shows in meeting. Ring central status is available still. Is this possible to make it sync with what teams' status is?

1111
Alex Chan
Employee
2 months ago
H
hazelvuNew Participant
asked in Developer Platform, APIs, & Integrations
Needs Advice on List User Call Records API

Hello Ring Central Community,I am very new to getting data via API but I do have a working script that successfully retrieve our company's call data in the format I wanted. Now my next obstacle is that perPage parameter only allows a maximum of 250 records returned for Detailed view. Is there a way to retrieve more than 250 records?If there is no way to retrieve more than 250 records, what is the best practices from here? I reviewed Ring Central Data Archival but because we don't have a database, I am not sure what to do. We have AWS S3 but currently it is not being used for company reporting. Should we set up an S3 bucket for this?I am also not sure how often the API supposed to be called? Do I need to figure out on average how many coming through every hour and schedule the script to retrieve and append data every hour? What if there is an influx of incoming call and there are more than 250 calls during that certain hour? Thank you in advance for any help or guidance you can

24510
Y
2 months ago
ByrneReese
Community Manager
ByrneReeseProduct Manager
posted in Developer Platform, APIs, & Integrations
Help resolving issues relating to the redirect URI in OAuth

OAuth's authorization code flow requires developers to register with RingCentral a redirect URL to which users authenticating will be sent upon successfully authenticating. Each app can register multiple redirect URIs (which is commonly just a URL in the classic https:// format) in order to accommodate different user flows. The specific URL an app want to redirect a user is sent by the app when the user is initially sent to RingCentral to login. This URL must match one of the redirect URIs on file for that application. If it doesn't then the following error will be returned by RingCentral: {  "error" : "invalid_grant",  "errors" : [    { "errorCode" : "OAU-109",      "message" : "Redirect URIs do not match" }  ],  "error_description" : "Redirect URIs do not match"} This check is essential to maintaining the security of RingCentral and of your application, and prevents third-parties from hyjacking your app and redirecting authenticated users to untrusted sites. Another error may be retu

30232
ByrneReese
Community Manager
2 months ago
D
danny-7New Participant
asked in Developer Platform, APIs, & Integrations
Cannot Access Credentials Page for Developers Within Organization

Hi there,I am trying to create JWT tokens for developers within my organization. I was able to do this successfully yesterday, but today whenever I click on a developer from the Developer List and click the credentials option, it redirects me to the https://developers.ringcentral.com URL and I just get a spinning wheel waiting for it to load. As a side note, I am able to access my own credentials page just fine, and I have the Developer Admin role, but I can’t access anyone else on my team’s credentials page. Thanks,Danny

322
D
2 months ago
S
stevedonnellyNew Participant
asked in Developer Platform, APIs, & Integrations
Control caller id / from-number when using the CallOut API

I am using the following CallOut API to initiate click-to-dial calls from our call center staff to customers:https://developers.ringcentral.com/api-reference/Call-Control/createCallOutCallSession Our call center staff are all calling from either the desktop, mobile, or browser apps, which unfortunately don’t register device ids.  I used the workaround from the following thread, which is scanning the call logs to find the last (dynamic) device id used by each user’s extension. Now that I can initiate calls from a user’s device to a customer, the problem I’m having is that I can’t find anyway to control the caller-id / from-number that the customer sees is calling them.  It’s always showing up as the main company number.  The CallOut API seemingly only takes a device id in the “from” parameter, but no caller id. Is there any way I can set the caller id number seen by the receiver (“to” number) when initiating calls from CallOut?

413
PhongVu
Community Manager
2 months ago
A
anna-raoutva001New Participant
asked in Developer Platform, APIs, & Integrations
"errorCode": "MSG-242", "message": "The requested feature is not available"

I am able to send SMS using sandbox number "+12679304013”. When I try to send it shows{    "errorCode": "FeatureNotAvailable",    "message": "The requested feature is not available",    "errors": [        {            "errorCode": "MSG-242",            "message": "The requested feature is not available"        }    ]}reference

141
PhongVu
Community Manager
2 months ago

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