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Question

Getting an error while getting in ringcentral extension.......You cannot use this device to make PSTN calls including Emergency Calls since no Digital Line is associated.

  • May 31, 2022
  • 2 replies
  • 510 views

while signing in through extension


Geeting an error ...........


You cannot use this device to make PSTN calls including Emergency Calls since no Digital Line is associated.

2 replies

PhongVu
Community Manager
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  • Community Manager
  • May 31, 2022

Tell me more about what you did. What environment, sandbox or production. And the exact steps that took you there.


PhongVu
Community Manager
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  • Community Manager
  • June 1, 2022

The message said that you don't have a digital line associated with the user extension. Can you login the service web, select the user -> User Details -> Phone to see if the user has a device or not. If not, click the "Add Phone" button to add a digital line to that user extension and try again.

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