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Question

Enabling bi-directional realtime audio streaming though incoming call using RingCX license

  • January 21, 2026
  • 3 replies
  • 119 views

An incoming call to a RingCentral phone number should be routed to our Next.js application (running server-side with WebSocket support), where the real-time audio media stream should be received. Our application then processes the audio, which should be sent back into the same RingCentral call.

In effect, the call audio should flow bi-directionally through our application, acting as a real-time media processor.

How can we achieve this requirement through Voice API or any other bi-directional streaming APIs or SDK provided by RingCentral Contact Center (RTCC) or RingCX license?

3 replies

BeckyH
Community Manager
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  • Community Manager
  • January 28, 2026

An incoming call to a RingCentral phone number should be routed to our Next.js application (running server-side with WebSocket support), where the real-time audio media stream should be received. Our application then processes the audio, which should be sent back into the same RingCentral call.

In effect, the call audio should flow bi-directionally through our application, acting as a real-time media processor.

How can we achieve this requirement through Voice API or any other bi-directional streaming APIs or SDK provided by RingCentral Contact Center (RTCC) or RingCX license?

Hi! Sorry for the delay in my response here, but I think I might have some assistance.
The product team suggested that I share this Integration documentation.
https://developers.ringcentral.com/engage/voice/guide/bots

I’m not sure if this will address your concerns, but I’m here to circle back with if you have additional questions. Please let me know how it goes?
 


  • Author
  • New Participant
  • January 29, 2026

@BeckyH 

Thank you for your reply.


Does the number/user have a concurrent call limitation?
If yes, then how many?
 

We are currently using RingCentral RingEX license for all users. Is it possible to assign a RingCX license only to a single number or user where I needed this bot functionality and continue other users with RingEX license?


BeckyH
Community Manager
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  • Community Manager
  • February 13, 2026

@BeckyH 

Thank you for your reply.


Does the number/user have a concurrent call limitation?
If yes, then how many?
 

We are currently using RingCentral RingEX license for all users. Is it possible to assign a RingCX license only to a single number or user where I needed this bot functionality and continue other users with RingEX license?

Hey, I promise I’m still working on this with Product and RingCX Support. 
Hang with me!