How to implement AI note taker for call

Hi everyone,

I’m working on a custom integration using RingCentral and would like to implement an AI note-taker feature within the RingCentral dialer.

My goal is to:
- Add a toggle button (Start/Stop AI Notetaker) during a call
- Capture the call recording and/or transcript
- Generate AI-based notes (summary, key points, action items)
- Automatically save these notes into a CRM history record

I would like guidance on the best approach for this:

1. Does RingCentral provide APIs for real-time or post-call transcription and AI summaries?
2. Is it recommended to use RingCentral’s native AI capabilities, or integrate external services for transcription and summarization?
3. What is the best way to hook into call events (start/end) to trigger this workflow?
4. Are there any sample implementations or best practices for syncing AI-generated notes to a CRM?

Any insights, documentation, or examples would be greatly appreciated.

Thanks in advance!