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Question

NICE Developer Request - Call Transcriptions to HubSpot

  • November 6, 2025
  • 1 reply
  • 13 views

drewvance
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Our organization is currently seeking assistance with the following NICE API.

https://developer.niceincontact.com/API/InteractionAnalyticsAPI#/

We would like our call transcripts from Interaction Analytics to be pulled into HubSpot associated with our already current integration. We currently have all our calls logging but we are interested in having transcripts as well.

1 reply

PhongVu
Community Manager
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  • Community Manager
  • 2473 replies
  • November 7, 2025

The only way to get call transcripts using the RingCentral platform API is via the RingSense API.

Pls read this article to learn more about RingSense product and RingSense API.

To integrate NICE CXone with RingSense, please refer to this article.