SMS enabled Setup In progress

Hi ​@MikeL,
 

Ideally, the feature should be enabled within 24-48 hours after assignment to a campaign. Could you please send me a private message with your account information and contact details? We will then coordinate with our support team for further investigation.

​@Crystal_ Hi Crystal. My SMS registration has been approved and ive added the two other 2 digital ghost numbers but they are just saying "setup in progress" for days now. i noticed you were helping someone else with this a few months ago. thought you can help us as well. 

and thats where we want all the sms messages going in and out of, eventhough it will be different extentions (ghost numbers) using it from their apps

Hi ​@skinbiotic, I’ve responded to your post. I’m here to help.

I’m having the smae issue.  TCR was approved. Requested to add SMS to a newly ported number.  Now on day 7 with no resolution, just “Set Up in Progress”.  I’ve tried speaking to someone in the TCR department, chatted with several agents and have a ticket open.  Nada.  Could ​@Crystal_ or someone please help? I’m losing business by the day and cannot get this resolved.

Hi! Initially my phone number worked for texting, however since last week it has stopped working and is under “Setup in progress”. It has already been around 4 business days - and we don’t know why or how to activate it. I’d appreciate any help I can get regarding what to do.

Thank you!

Hi ​@WBT_Sue, I’d like to help get this moving in the right direction. Could you please send me a DM with your contact details so I can escalate this for you?

Please include:
Name:
Email:
Contact Number:

Hi ​@isabelabessa, I’m here to help however I can. Please send me a DM.

Hi Mary. i send my number but nobody has called

I sent you the DM immediately when you asked and didn’t get as mich as a response saying you got it. Ticket is now at 120 hours and I am in talks to move my business.  Totally unacceptable service for a business phone provider.

Hello ​@skinbiotic, 

I’ve forwarded your concern, along with your contact number, to our partner Spectrum for assistance. They should be reaching out to you shortly.

Please let me know if you don’t hear back soon, and I’ll be happy to follow up for you.