SMS enabled Setup In progress

Hi ​@WBT_Sue,

Thanks so much for following up, and I totally understand where you're coming from. I did receive your DM, but it came in right at the end of my shift, and I’m really sorry I wasn’t able to acknowledge it sooner.

I’m on it now and currently working to get your concern escalated. I know this has taken longer than expected, but I’ll make sure to keep you updated along the way.

now all three numbers are able to text but we still need to figure out this VERY important feature. this is the reason we agreed to change to ringcentral from another competitor that had this capability and we were assured RC can do this. now i am being told by the person that he doesnt know/think the following is possible:
 

We want things setup in a way so that when a text message is sent to our main business number, it can be seen and replied to by multiple staff members, each using their own RingCentral login or extension.

For example, if a client texts “Hi, can I reschedule my appointment?” to our main number, I want all front desk staff — even if they are logged into different extensions — to be able to view and respond to that same SMS conversation thread from the RingCentral app. And in the customer’s phone it should always show the MAIN number texting

Basically, we need to have a shared SMS inbox or assign the main number’s SMS access to multiple users.

PLEASE HELP!

​@skinbiotic, sorry for not addressing this earlier. 

Regarding your need for a shared SMS inbox where multiple staff can view and reply to messages sent to your main business number:

While RingCentral provides robust SMS capabilities (see our Advanced SMS KB article here: https://support.ringcentral.com/article-v2/setting-up-ringcentral-advanced-sms.html?brand=RingCentral&product=RingEX&language=en_US), a native "shared SMS inbox" allowing multiple users to simultaneously manage the same conversation thread for a Call Queue is not a standard built-in feature directly within the RingCentral app.

To achieve this specific team-based, shared inbox functionality, we recommend integrating with Beetexting.

Beetexting provides:

• A centralized, shared inbox for your team to view messages to your main number.

• The ability for any team member to reply to specific conversation threads.

• All replies consistently show your main business number to the customer.

This solution is highlighted in our Community article:

• Boost your customer service experience with Beetexting SMS for RingCentral: https://community.ringcentral.com/getting-started-18/boost-your-customer-service-experience-with-beetexting-sms-for-ringcentral-10916?tid=10916&fid=18

Beetexting is the recommended path to enable collaborative SMS for your main business line.

thats $40 per user per month. that doesnt make any sense when your other two main competitors to ring central have these features built in as part of their regular monthly plan

Hi, I just submitted a SMS registration and I filled out the company name wrong I should have used the parent company but I can’t remove the numbers from the rejected registration submission.

How do I get them removed they are stuck in setup in progress

​@Shawnk,

Could you please submit a ticket to our Tech Support team so they can assist you further? You can create a ticket HERE.

Let us know if you need any help along the way 😊

Hi, would appreciate some help. I also have a ported number stuck in “In progress” for SMS/TCR registration. The registration was approved a couple weeks ago with a temp number. Our main number was ported over, but after adding it to the registration via the admin portal about a week ago, it’s still stuck. I have an open support case number, but can’t keep waiting as texting via SMS is a critical part of our biz. 

Would you shoot an email to Community.Support@RingCentral.com? We’ll help to escalate!