I now have to press 1 twice when calling out through Wealthbox

Question

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.

The first message says: Hello Sonya, you have a caller. To accept, press 1.

I then press 1 and get the usual message: Hi, press 1, and your contact will be connected.

This just happened, and I did not change anything.

I tried to disable Include extension name in announcement in Settings, but it did nothing.

Mary-Community_Moderator · Answer

Hi ​@SonyaJ,Sorry for the delay in getting back to your post, and thanks for reaching out! Since Wealthbox built and manages this integration directly on their end, RingCentral doesn't have direct access to its internal setup or call-bridge settings.The best place to get assistance for this specific workflow is through Wealthbox's support team. You can check out their setup and troubleshooting guide here to help get this sorted:https://help.wealthbox.com/hc/en-us/articles/55981755450011-How-to-Connect-RingCentral-to-Wealthbox-via-ZapierHope this helps point you in the right direction!

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