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8 replies

Employee
Jul 30, 2025 9:38 PM UTC

Interesting question. As a policy, we don’t talk about roadmap items in a public forum. Have you tried contacting a business development representative at RingCentral?

New Participant
Oct 10, 2025 3:09 PM UTC

Craig

It is indeed a very interesting question.

Slack has an MCP server allowing their customers to use AI to questions their knowledge locked away in Slack without forcing their customers to write or maintain API’s.

RC should do the same, as my technical people have failed to access the large amount of information we have locked away in RC/Glip for our benefit, because your API’s are not easy to implement.

Having an MCP server would allow us to build agents to answer customer queries and to summarise technical issues and make recommendations from the growing list of other MCP servers knitting the world of AI’s together.

Kind Regards

Garry Lowther, Business Software Group

PhongVu
Community Manager
Community Manager
Oct 15, 2025 2:17 PM UTC

Craig

It is indeed a very interesting question.

Slack has an MCP server allowing their customers to use AI to questions their knowledge locked away in Slack without forcing their customers to write or maintain API’s.

RC should do the same, as my technical people have failed to access the large amount of information we have locked away in RC/Glip for our benefit, because your API’s are not easy to implement.

Having an MCP server would allow us to build agents to answer customer queries and to summarise technical issues and make recommendations from the growing list of other MCP servers knitting the world of AI’s together.

Kind Regards

Garry Lowther, Business Software Group

Can you email me (address from my profile) so we can discuss further?

Employee
Jul 23, 2026 1:32 PM UTC

Hi Everyone, please see here - enjoy and feedback always welcomed! 

https://appconnect.labs.ringcentral.com/mcp/

New Participant
Aug 6, 2026 7:11 PM UTC

Hi Everyone, please see here - enjoy and feedback always welcomed! 

https://appconnect.labs.ringcentral.com/mcp/

The URL may have changed:

https://mcp.labs.ringcentral.com/docs/servers/app-connect/

Employee
Aug 6, 2026 7:48 PM UTC

Thanks Dave! Yes the URL changed to https://mcp.labs.ringcentral.com/docs/servers/ 

(I will edit post above- thank you!)

New Participant
Aug 18, 2026 1:52 PM UTC

I just tried this and I get:

Your account was authorized, but no MCP server was found at the provided URL, or your account doesn’t have access to it. Check the server URL or your access, then try again.

Employee
Aug 18, 2026 9:07 PM UTC

I just tried this and I get:

Your account was authorized, but no MCP server was found at the provided URL, or your account doesn’t have access to it. Check the server URL or your access, then try again.

Hi! Please review these setup instructions (see left navigation for each product setup). Hope this helps.

You can copy and paste the server URL at the top of the page for each setup section into your AI Assistant (Claude, ChatGPT, Gemini) and should be able to run you through the setup as well-  

https://mcp.labs.ringcentral.com/docs/servers/ringex-phone-setup/

https://mcp.labs.ringcentral.com/docs/servers/ringex-chat-setup/

https://mcp.labs.ringcentral.com/docs/servers/ringex-admin-setup/