Auto print incoming faxes

5 replies
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I had RingCentral set up so that when we received a fax it auto printed. I got a new computer with Win 11 Pro, reinstalled RC and now I cannot find an option to auto print. I have consulted with 2 different RC reps, neither of which could figure out what is wrong. One rep I spoke with said on his version RC had that option, so my guess is they took out the auto print feature? I am running 23.3.23.8166 Windows (x64). Any ideas?

fax

Mary-Community_ModeratorAnswer

Community Manager

Is this feature still available? I can’t find the settings.

Hi! The Fax tab has now been added, so no need to go through the Phone tab anymore. You can check it out in the screenshot below 🙂

A

adrian-3

New Participant

I have the RingCentral app installed and see the option for automatic printing of faxes:

V

vbzring

New Participant

We recently upgraded to Windows 11, and fax auto print quit working. I can set the option, but it doesn’t print. Is there an admin parameter that needs set?

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vbzring

New Participant

Sorry, user error. We had a printer problem not Ring Central. It’s working. Thanks