How do I add more than one extension for receiving faxes from the mainline

Forum|Forum|1 year ago
April 30, 2025
4 replies
566 views

I currently can only add one extension under the “Deliver faxes to” section in from our main fax number. I need to add more than one user to be able to receive mainline faxes.

Whats the best way forward for this?

Best answer by Problem Solver

I think only a single user per site can receive fax IN THE APP

If you want multiple users to receive fax you can have them receive the fax PER EMAIL.

Here is an example:
Ext. 125 is fax recipient.
Click on Users > ext. 125 > Notifications > messaging notifications > switch to Advanced settings > Customize notifications for Received faxes
Check the box to include attachment with the email.
Add multiple email addresses to receive the notification

See 2 pics below

Problem SolverAnswer

Participating Frequently

I think only a single user per site can receive fax IN THE APP

If you want multiple users to receive fax you can have them receive the fax PER EMAIL.

Here is an example:
Ext. 125 is fax recipient.
Click on Users > ext. 125 > Notifications > messaging notifications > switch to Advanced settings > Customize notifications for Received faxes
Check the box to include attachment with the email.
Add multiple email addresses to receive the notification

See 2 pics below

Problem Solver

Participating Frequently

Noteworthy is that RingCentral has “Co-recipients” for voicemail, but this is not available for fax.

Co-recipients means that a voicemail message can be received in the apps of multiple extensions. If you check out the ideas portal, you will find a feature request about expanding this functionality to fax. You could leave a vote on it.

J

jackson-1

Author

The First Step

I think only a single user per site can receive fax IN THE APP

If you want multiple users to receive fax you can have them receive the fax PER EMAIL.

Here is an example:
Ext. 125 is fax recipient.
Click on Users > ext. 125 > Notifications > messaging notifications > switch to Advanced settings > Customize notifications for Received faxes
Check the box to include attachment with the email.
Add multiple email addresses to receive the notification

See 2 pics below