Community Manager
September 28, 2026
Missed Our “RingEX Unlocked” September 2026 Webinar? Watch the Replay & Discover What’s New!
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A huge thank you to everyone who tuned in for our latest RingEX Unlocked session, hosted by Sara Hoyt from RingCentral's Customer Success Team! This month, we walked through major product updates spanning agentic AI, voice, Business SMS, analytics, and admin tools Catch up on all the top highlights below!
🤖 AI Updates
- AIR Pro (Early Access): A fully configurable, omnichannel, and multilingual AI agent capable of handling complex multi-step workflows and custom integrations.
- AVA (Early Access): RingCentral’s AI Virtual Assistant delivers real-time meeting notes, chat summaries, and dynamic prompts. Core features will be free for all RingEX users at general release.
🎙️AI Receptionist (AIR) Enhancements
- Desktop App Management: Monitor and configure AIR directly within a new tab in the RingCentral desktop app.
- Offer Help Before Transfer: AIR asks callers why they need a person before routing, handling simple requests automatically to reduce transfers.
- Clarifying Routing Questions: Resolves ambiguous requests by asking follow-up questions before directing calls.
- Exact Wording FAQ Toggle: Read specific FAQ answers word-for-word to meet legal, financial, or healthcare compliance requirements.
- Calendly Integration & New Languages: AIR now books appointments directly over the phone via Calendly and adds full Japanese language support.
- IVR-to-AIR Wizard (Open Beta): Automatically converts legacy IVR menus into an AIR setup in minutes.
☎️RingEX Experience & Admin Tools
- Call Queue Agent Status Codes: Improve workforce visibility by tracking agent unavailability and how long they remain in each status.
- Save Voicemails to Call Queues: Move user voicemails to shared call queues for team-based follow-ups.
- Shared SMS Collaborative Mode: Small teams (up to 10 users) can reply to shared SMS messages without assigning ownership. Note: Advanced SMS Booster or Customer Engagement Bundle license required
- Custom Fax Cover Pages: Manage up to 100 custom cover pages centrally in a library and assign them via templates.
- Custom Text-to-Speech & Queue Caller IDs: Enforce consistent audio branding for greetings/disclosures and grant non-queue members permission to use queue numbers as their outbound caller ID.
- Enhanced Security & Navigation: Block unauthorized SIP endpoint registrations by IP range, use the desktop app as a Persist gateway during outages, and enjoy consolidated admin settings under Phone System > Company.
🌎Global Expansion
- BYOC Expansion: Bring Your Own Carrier (BYOC) capabilities are now available in Iceland and Bahrain.
Replay & Resources
- 🎬 Webinar Recording: Watch the September 2026 RingEX Unlocked Replay!
- 📄 Presentation Deck: You can download the presentation deck below!
What updates are you most excited about? Drop a comment below!