RingCentral University Class is in Session: Find the Right Course for Your Team! 🎓
Class is back in session! Whether you are setting up your system basics, managing a contact center, or trying out new AI tools, RingCentral University (RCU) has built-in learning paths to fit exactly what your team needs right now.
RCU offers free, self-paced online courses across key categories, including RingEX, RingCX, and AI Solutions, with certification available for RingCX.
Pick Your Track: What Does Your Team Need Most?
Core Communications and System Setup (RingEX)
Looking to get your essential admin tools running smoothly? These courses focus on getting your team connected, compliant, and onboarded quickly:
- Setting Up Texting
Configure SMS and MMS messaging so your team can text with customers reliably.
🔗 Start the Texting Setup Course - Set Up Phones and Extensions
Easily assign deskphones, desktop apps, and extension numbers to new users.
🔗 Start the Phone and App Setup Course
Need Live, Interactive Guidance? Join Our Weekly Webinars!
Contact Center Operations and Admin Credentials (RingCX)
Managing a customer service team? Explore dedicated modules that help agents get up to speed faster, along with the opportunity to earn official credentials.
- The RingCX Agent Workspace
Show your agents how to handle calls, live chats, and messaging channels all inside one clear dashboard.
🔗 Start the RingCX Agent Interface Course - Get Certified as a RingCX Admin
Validate your system knowledge and earn your official credential as a certified RingCX administrator.
🔗 Get RingCX Admin Certified
Smart Workflows and Automation (AI Solutions)
Want to save hours of manual work every week? Leverage these smart courses to bring AI automation directly into your daily routine:
- Getting Started with AI Receptionist
Set up an intelligent virtual receptionist to greet callers and route inbound traffic automatically 24/7.
🔗 Start the AI Receptionist Course - AI Quality Management for Supervisors
Help team leads evaluate call quality instantly, score interactions, and coach agents faster with AI analytics.
🔗 Start the AI Quality Management Course
Need Live, Interactive Guidance? Join Our Weekly Webinars!
Sound Off in the Community!
Which course variety fits your team’s immediate goals this fall? Drop a comment below and share what you're learning next!