RingCX keeps getting better! Watch the September 2026 'RingCX Unlocked' Recording & See What's Coming!

Welcome to this month's RingCX Unlocked recap! Hosted by Sara Hoyt from Customer Success, this session highlights our latest innovations in AI, reporting, and agent experience designed to make your contact center smarter and easier to manage.

🌟 AI Spotlight: AIR Pro (Early Access)

Meet RingCentral’s new omni-channel AI Representative built on trustworthy, privacy-compliant AI:

• Omnichannel & Multilingual: Handles voice and digital interactions while switching languages on the fly.
• Autonomous Workflows: Executes multi-step actions across systems using an intuitive Orchestration Studio.
• Pre-Built Healthcare Skills: Ships ready for patient scheduling, verification, and billing with 80+ EHR integrations (Epic, Cerner, AthenaHealth).

🚀 What's New in RingCX This Month

• Digital Agent Scripting (Controlled Availability): Deploy step-by-step scripts for chat and messaging via Workflow Studio that display alongside active threads without losing data.
• Agent Peer Visibility (General Availability): A new Team tab allows agents to view peer workloads and step in during volume spikes.
• Active Caller ID on Click-to-Dial (General Availability): Outgoing calls automatically match active caller IDs for consistent customer presentation.
• Expanded Standard Reports & Dashboards (General Availability): Role-tailored visual dashboards now organized into Essentials and Advanced views.
• Digital Content URL in Analytics (General Availability): Clickable Thread URLs in historical reports open digital interaction threads directly.
• New Voicemail Attributes (General Availability): Track Voicemail Receiver, Voicemail for Product Group, and Product Group Type in reports.
• Custom CRM Data Mapping (General Availability): Customize CTI mappings and conditional logic for CRM standard or custom objects (Salesforce, Zendesk, ServiceNow, HubSpot) with auto-sync on wrap-up.

🎬 Replay & Resources

• Webinar Recording: Watch the September 2026 RingCX Unlocked Replay!
• 📄 Presentation Deck: You can download the presentation deck below!

What updates are you most excited about? Drop a comment below!