I am trying to submit a suggestion for new RingCentral Automator work flows. I hope this is the correct place.I would like to see the Automator fully automated to support the TCR requirements. Specifically:send the opt out verbiage with the text message record the customer preferences to ensure text messages are not sent when the customer has opted out or are send when they have opted in

Question

Request: TCR opt-in/opt-out auto-replies and enforcement

4 months ago
November 19, 2024
26 replies
278 views

esoper
Participating Frequently
5 replies

I am trying to submit a suggestion for new RingCentral Automator work flows. I hope this is the correct place.

I would like to see the Automator fully automated to support the TCR requirements. Specifically:

send the opt out verbiage with the text message
record the customer preferences to ensure text messages are not sent when the customer has opted out or are send when they have opted in

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Page 2 / 2

bt-chris.brown
4 replies
6 days ago
April 4, 2025

@gurpreetsingh I noticed today that the checkbox to include opt-out messaging when sending outbound messages through the Web/Desktop RingCentral app to a single person has been removed. Was that intentional? From my understanding, we needed to ensure we used that messaging for all communications we sent to a client (at least initially).

Do you have any additional updates you can talk about related to the SMS features?

Page 2 / 2

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