• There is no automated way to send the OPT OUT verbiage with SMS messages sent from RingCentral
  • My understanding of TCR requirements is that this is required for all outbound SMS messages
  • From my point of view, this is the first priority to have automated.  It is unreasonable to believe that the human will type or copy / paste this into every message that they send by SMS

• There is no automation, other than sending a message to the sender, when they send a keyword like Start, Stop
  • The automation I have set up, sends the automated response if a keyword match is found.
  • However, as far as I can see, RingCental doesn't use this information to manage future correspondence.  For example; the customer sends STOP, it doesn't update the customer's contact preferences or prevent future messages from being sent.

​@esoper We previously had opt-in and opt-out messages powered by Automator (now Workflow Builder), but we recently made this feature a core part of our SMS sub-system. We now automatically responds to and enforces opt-in and opt-out requests.