Due to new industry requirements, all Public Companies (traded on a stock market) utilizing SMS must take additional steps to verify their brand.

This includes:

• Using a corporate email address tied to the brand
• Verifying the email address through an emailed link

If your brand does not have a corporate email (e.g. a Gmail address or IT firm address), please do not update the brand directly.  Please log in and update your information via this form.

Once your brand is updated, a representative from RingCentral will reach out to inform you of the next steps.

If your brand does have a valid corporate email, please visit the SMS Brand registration page to see if your brand displays a “warning” icon.  If it does, click the warning icon to send the verification email.  After receiving the email and clicking the link, you will be asked to confirm some additional contact information.  Once completed, your brand will be verified and no further action is needed unless contacted by a representative.

Any brand registered for a public company prior to August 1, 2024 with an active campaign will need to complete these actions by September 30, 2025.  Failure to do so will result in SMS service being impacted.

Any brand registered for a public company prior to August 1, 2024 that does not have an active campaign will need to complete these actions by August 30, 2025.  However, since no campaign is tied to the brand, there will be no service disruption if no action is taken.

If you have additional questions please reach out to your representative or review the links above.  You may also attend one of our upcoming webinars:

• August 7, 2025 at 11am PDT / 2pm EDT
• August 12, 2025 at 11am PDT / 2pm EDT
• August 14, 2025 at 11am PDT / 2pm EDT

Thank you for your understanding.