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Question

tcr nightmare

  • March 28, 2025
  • 1 reply
  • 18 views

I have jumped through hoop after hoop and still got rejected for my TCR registry and can not text my technicians. Here is the last thing they failed us for……

 

  • DCA2 declined sharing request for campaign CFDYABT. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)

How do I fix this and move on from this nightmare??? We do not even text customers only our own staff so this is all ridiculous.

 

1 reply

Crystal_
Community Manager
  • Community Manager
  • 68 replies
  • April 4, 2025

@Crimeshield We’d like to help resolve this as soon as possible. Please DM me your RingCentral number or email linked to your account and we will review this for your and escalate to our TCR team. 


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