We know that the status and functionality of your RingCentral products is crucial to keep your business running smoothly. We've prepared this step-by-step guide with information to stay up to date with RingCentral Service Status and ensure you have real-time information if an incident should occur.
What is a Service Status Notification?
It is a subscription page inside your RingCentral Online account which allows Administrators to sign up any User on their system to receive service-impacting issue notifications via email and/or SMS.
How to set it up?
- Sign in to the Admin Portal.
- Click the Users tab, then User Lists. Under Users with Extensions, select the user you want to receive notifications.
- Click Service Status Notification.
- Check the boxes to select if the notifications for each service should be sent By Email, By SMS, or both.
- Click Save.
NOTE: In order to receive system status notifications by email and/or SMS, the user must have a valid email address and mobile phone number set in User Details. Administrator access or a User/Custom role with granted permissions to access the User list is required.
If you would like the Service Status Notification to be sent out to a group of users, you may follow the steps by following: Sending Notifications to a distribution lists.
To learn more about how the Service Status Notification works, you may visit Service Status Notifications | RingCentral. You may also view this link to learn more about RingCentral Service Statuses.
Don’t let unexpected disruptions catch you off guard—take control by getting timely updates!
Have any questions or tips on using this feature? Drop them in the comments below!