App Connect 2.0.0 – Pipedrive CRM section missing / stuck on 2/3 authorization / no call logging settings

Hi,

We’re having issues with RingCentral App Connect v2.0.0 and Pipedrive after the recent 2.0 upgrade.

Symptoms:

• Fresh install of the Chrome extension.
• User can sign into RingCentral inside the extension (caller ID shows, Logout is available).
• Click-to-call from Pipedrive works for outbound calls.
• However, the CRM connection section is completely missing from Settings (no “No CRM selected”, no Select button, no Pipedrive entry).
• Call logging settings (automatic logging, etc.) are also missing — Settings only shows the generic sections (General, Phone, Audio, Status).
• When we try to connect Pipedrive, we reach the authorization page but get stuck on step (2/3) “Please sign in on the extension with your RingCentral account.” Even though the extension is already signed in.
• The page URL is on unified-crm-extension.labs.ringcentral.com/pipedrive-redirect.

What we’ve already tried:

• Full uninstall/reinstall of the extension
• Clearing platform info (Extension options → Clear platform info)
• Logging out/in of the extension
• Refreshing the 2/3 page
• Testing in a Chrome Incognito window
• Restarting Chrome
• Trying both the in-extension Select/Connect flow and the Pipedrive marketplace route

Environment:

• App Connect version: 2.0.0
• Browser: Chrome
• CRM: Pipedrive
• Multiple users affected (started after the 2.0 rollout; one user had a temporary install issue last week that resolved on retry)

Has anyone else seen the CRM connection UI disappear or get stuck on the 2/3 sign-in step after upgrading to 2.0.0? Any known workaround or fix?

Thanks!