RingCentral Call and Text opened a deleted profile

Forum|Forum|5 months ago
April 21, 2026
4 replies
165 views

Good afternoon, We are having issue with Ring Central App connect extension. When a user uses the extension, texts and calls are not linking back to the correct ID in Bullhorn. For example, when user selected ID 7243402, it went to deleted BH profile "7217101 DELETED". Same for call. We experienced a similar issue in the fall, at which time RingCentral deployed a fix to prevent interactions from linking to deleted or archived records. We removed and reinstalled extension. We did try on another browser but didnt work. Any suggestion is greatly appreciated.

dakong

Community Manager

@John Nguyen

We have cache on contact match results. To force refresh it, you’ll need to go to the contact’s call history record → hover on it and click “...” button then “Refresh Contact”. You should then be able to see the latest status of this number’s contact matching. Make sure that it correct, then it should be logged under the correct contact

J

John Nguyen

Author

Found Your Voice

Hi Dakong,

We did your suggestion back then and it worked. However we recently experienced the same issue. We tried your method but could not find Refresh Contact button.