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The First Step
September 19, 2025
Question

Clarification on GoHighLevel (GHL) Integration Options with RingCentral

Hello,

We’ve been working with RingCentral Developer Support regarding GHL integration for our practice. The support team informed us that currently the GoHighLevel integration is only available with a paid integration via App Connect.

They also shared this link for building an adapter or app:

https://appconnect.labs.ringcentral.com/build/

Our main questions are:

  1. Is the paid App Connect integration currently the only option available?

  2. If we choose to develop and publish our own application, what level of support/documentation is available for independent developers?

  3. Would using Professional Services or a trusted third-party vendor be the only way to build a reliable adapter at this point?

  4. Has anyone in the community successfully implemented a custom GHL–RingCentral integration, and if so, what path did you take?

We’re just trying to determine the most cost-effective and reliable way forward for call tracking and CRM integration.

Thanks in advance for any guidance!

    2 replies

    ByrneReese
    Community Manager
    ByrneReese
    Product Manager
    September 21, 2025

    Thank you for your question! Here are the answers you seek:

    • The paid version is currently the only version. It is developed by an App Connect expert and partner, Loyally. I trust them, and trust the products they make. 
    • The platform is completely open and you will receive all the support you require to build your own adapter. 
    • You are welcome to work with a third-party, but I strongly recommend Loyally. I would reach out to them to learn more about pricing. 
    • I will leave the community to answer your last question, but I do not see evidence on the backend of such an integration existing. 

    If you want to learn more about building an adapter, DM me and I can share my calendly link with you. 

    Found Your Voice
    Tara WilliamsFound Your Voice
    Found Your Voice
    September 28, 2026

    A year late, but to answer the last question for anyone who lands here: yes, it can be done without App Connect. We built one as a HighLevel marketplace app instead of an App Connect adapter. It subscribes to RingCentral call events server-side and writes each call into the matching HighLevel contact's conversation as a native call record with the recording, then applies an outcome tag so HighLevel workflows can fire off it.

    Two things that bit us, if you build your own: the call log record settles about 40 seconds after hang-up, so don't write on the first event or answered calls briefly show up as missed. And the webhook endpoint has to echo back the Validation-Token header when you create the subscription.

    It's called Ringline, and full disclosure, it's ours. Happy to answer build questions either way.

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