RingCentral to GoHighLevel connection via Loyally is active, but call logs aren't showing up on patient profiles

Hi,

I believe this issue is resolved via our internal support ticket. The issue was that the GHL location ID needs to be whitelisted as this is a paid integration. Seeing the app’s trial period expired this was an issue.

For anyone who lands here with the same symptom: with App Connect the extension can keep reporting "logged successfully" while nothing reaches the contact, because the write into HighLevel depends on your GHL location ID being on Loyally's whitelist and the subscription being current. Check that first before re-authenticating anything.

One more thing worth knowing if you're looking in GHL Call Reporting: App Connect writes calls into the contact's Notes, so they won't appear in Call Reporting or the Conversations call log even when it is working. If you need them there as native call records, that takes a server-side app using HighLevel's conversation-provider API rather than the browser extension. We built one for exactly this (Ringline; full disclosure, it's ours), happy to answer questions on how that works either way.