Skip to main content
georgelu
Community Manager
Community Manager
May 22, 2025
Solved

How do I initiate a text in RingCentral for HubSpot?

  • May 22, 2025
  • 1 reply
  • 238 views

The call option seems to be there, but HubSpot seems to be lacking a text button. 

    Best answer by georgelu

    Unfortunately at the moment while the phone call option appears in the action items for contacts, there is no equivalent text button

    To start a text or refer to a conversation instead you’d have to look for it in two areas: 

    The phone integration: 
    The phone icon will open our integration dialer and text messages can be found in here to start or read existing conversations - the integration indexes the contacts so you can just search by name or number :

    Or you can add a “Text Messaging” Card to the sidebar of the contact page: 
     

    If its not there - you might need to go into the record customization → click on the corresponding layout → and drag the “Text Messaging” card all the way to the top to prioritize it. 

     

    1 reply

    georgelu
    Community Manager
    georgeluAuthorAnswer
    Community Manager
    May 22, 2025

    Unfortunately at the moment while the phone call option appears in the action items for contacts, there is no equivalent text button

    To start a text or refer to a conversation instead you’d have to look for it in two areas: 

    The phone integration: 
    The phone icon will open our integration dialer and text messages can be found in here to start or read existing conversations - the integration indexes the contacts so you can just search by name or number :

    Or you can add a “Text Messaging” Card to the sidebar of the contact page: 
     

    If its not there - you might need to go into the record customization → click on the corresponding layout → and drag the “Text Messaging” card all the way to the top to prioritize it.