Hello,
I have a work flow that routes the call to an Intelligent Virtual Agent (IVA). After the IVA handles the call and disconnects (sends a BYE) the workflow is set up to route the call to a voice queue. However, the call never queues. If I remove “Connect_IVA” from the workflow, the call queues with no issues. For troubleshooting, I set all three conditions (SUCCESS, FAILED, and DISCONNECTED) to the routing node, but the call still never queues if the IVA handles the call first. Can someone please tell me what I’m going wrong?
