We have a third-party AI receptionist platform built on Twilio called SimpleTalkAI that needs to warm-transfer calls into a RingCentral call queue. The transfer connection is unreliable/dropping delays in conversations.
Setup:
- Inbound number: [Twilio number, e.g., 770-637-6424]
- Destination: RingCentral call queue (770-675-1828)
- Transfer method: [SIP refer? REST API call transfer? Attended transfer via API?]
This has been open with standard RingCentral support as case #31923806 without resolution. Looking for guidance on:
- Whether RingCentral's call queue supports SIP REFER-based warm transfers from external SIP trunks/Twilio
- Any known limitations on transferring into a queue vs. a direct extension
- Recommended API/webhook approach for reliable warm transfer performance between Twilio and RingCentral