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Call queue creation - Error code CMN-109

  • July 6, 2026
  • 2 replies
  • 28 views

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When attempting to make a call queue, and including the cost center of the queue, i get an error with 

Error code

CMN-109

 

{

    "extensionNumber": "{{extension}}",

    "type": "Department",

    "status": "Enabled",

    "contact": {

        "firstName": "{{queuename}}",

        "email": "{{email}}"

    },

    "costCenter": {

        "id": "{{costCenter}}"

    },

    "site": {

        "id": "{{siteId}}"

    },

    "siteAccess": "Limited",

    "regionalSettings": {

        "homeCountry": {

            "id": "{{homeCountryId}}"

        },

        "timezone": {

            "id": "{{timezoneId}}"

        },

        "language": {

            "id": "{{languageId}}"

        },

        "greetingLanguage": {

            "id": "{{languageId}}"

        },

        "formattingLocale": {

            "id": "{{languageId}}"

        }

    }

}

 

2 replies

PhongVu
Community Manager
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  • Community Manager
  • July 6, 2026

When attempting to make a call queue, and including the cost center of the queue, i get an error with 

Error code

CMN-109

 

{

    "extensionNumber": "{{extension}}",

    "type": "Department",

    "status": "Enabled",

    "contact": {

        "firstName": "{{queuename}}",

        "email": "{{email}}"

    },

    "costCenter": {

        "id": "{{costCenter}}"

    },

    "site": {

        "id": "{{siteId}}"

    },

    "siteAccess": "Limited",

    "regionalSettings": {

        "homeCountry": {

            "id": "{{homeCountryId}}"

        },

        "timezone": {

            "id": "{{timezoneId}}"

        },

        "language": {

            "id": "{{languageId}}"

        },

        "greetingLanguage": {

            "id": "{{languageId}}"

        },

        "formattingLocale": {

            "id": "{{languageId}}"

        }

    }

}

 

Can you call this API and with the featureId=[“CostCenterManagement”] to see if it’s enabled or not?
 

costCenter
Cost center information. Applicable if Cost Center feature is enabled. The default is root cost center value


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  • Author
  • The First Step
  • July 6, 2026

 

 

Can you call this API and with the featureId=[“CostCenterManagement”] to see if it’s enabled or not?
 

costCenter
Cost center information. Applicable if Cost Center feature is enabled. The default is root cost center value

CostCenter is enabled,

Im able to assign users with a specific cost center via the API call.
It works when no ID is given and the queue is made under root as expected.