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Call queue creation - Error code CMN-109

  • July 6, 2026
  • 1 reply
  • 3 views

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When attempting to make a call queue, and including the cost center of the queue, i get an error with 

Error code

CMN-109

 

{

    "extensionNumber": "{{extension}}",

    "type": "Department",

    "status": "Enabled",

    "contact": {

        "firstName": "{{queuename}}",

        "email": "{{email}}"

    },

    "costCenter": {

        "id": "{{costCenter}}"

    },

    "site": {

        "id": "{{siteId}}"

    },

    "siteAccess": "Limited",

    "regionalSettings": {

        "homeCountry": {

            "id": "{{homeCountryId}}"

        },

        "timezone": {

            "id": "{{timezoneId}}"

        },

        "language": {

            "id": "{{languageId}}"

        },

        "greetingLanguage": {

            "id": "{{languageId}}"

        },

        "formattingLocale": {

            "id": "{{languageId}}"

        }

    }

}

 

1 reply

PhongVu
Community Manager
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  • Community Manager
  • July 6, 2026

When attempting to make a call queue, and including the cost center of the queue, i get an error with 

Error code

CMN-109

 

{

    "extensionNumber": "{{extension}}",

    "type": "Department",

    "status": "Enabled",

    "contact": {

        "firstName": "{{queuename}}",

        "email": "{{email}}"

    },

    "costCenter": {

        "id": "{{costCenter}}"

    },

    "site": {

        "id": "{{siteId}}"

    },

    "siteAccess": "Limited",

    "regionalSettings": {

        "homeCountry": {

            "id": "{{homeCountryId}}"

        },

        "timezone": {

            "id": "{{timezoneId}}"

        },

        "language": {

            "id": "{{languageId}}"

        },

        "greetingLanguage": {

            "id": "{{languageId}}"

        },

        "formattingLocale": {

            "id": "{{languageId}}"

        }

    }

}

 

Can you call this API and with the featureId=[“CostCenterManagement”] to see if it’s enabled or not?
 

costCenter
Cost center information. Applicable if Cost Center feature is enabled. The default is root cost center value