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Question

Can we enable call recordings to record in Stereo instead of Mono?

  • August 29, 2024
  • 3 replies
  • 130 views

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Currently our calls are recorded in Mono and we where wondering if they could be done in stereo instead.

 

3 replies

PhongVu
Community Manager
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  • Community Manager
  • August 29, 2024

Unfortunately, currently we only support mono call recordings. There is a plan to support multi-channel call recordings but I don’t have any ETA about its availability. Meanwhile, you can post your request on the Ideas Portal.


  • New Participant
  • July 29, 2026

Hi, has this feature been added? We do not see any updates on our end in the API documentation or anywhere. 


PhongVu
Community Manager
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  • Community Manager
  • July 30, 2026

Hi, has this feature been added? We do not see any updates on our end in the API documentation or anywhere. 

Yes, please contact your RingCentral account manager or submit a customer support request.