I have this message from the website developer. I am getting an error when trying to sync the call recordings with our system
I looked for Auth & permissions and could not find it Please let me know where it is: This is the message from the web person.
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403 InsufficientPermissions"In order to call this API endpoint, application needs to have [ReadCallLog] permission"
This isn't a code bug — your RingCentral app (the one tied to RINGCENTRAL_CLIENT_ID / RINGCENTRAL_JWT) is missing the ReadCallLog permission. RingCentral will keep returning 403 until that scope is added.
Fix (takes ~2 minutes in RingCentral, not in code)
- Go to the RingCentral Developer Console → your app → Auth & Permissions (or App Settings → OAuth Settings).
- Under App Permissions, add:
- ReadCallLog (required — this is the one it's yelling about)
- ReadCallRecording (required so it can pull the audio file too