I would like to use my own recorded prompt in an IVR for the dial-by-name feature instead of the out-of-the-box system prompt “please enter the first 3 digit of the last name”. How can I do this?
I literally don’t understand how this is not an option, or at least create a standard prompt that is crystal clear about what the caller should do.
+1I literally don’t understand how this is not an option, or at least create a standard prompt that is crystal clear about what the caller should do.
Hi
You can add your vote and feedback to this existing feature request here: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48029846-customizable-dial-by-name-prompt. The more votes and comments it gets, the more visibility it has with our product team!
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