Hello, I had an AI interaction where it failed to send info via SMS. Everything is activated and tested before and worked. Why did it fail here?
Apollo (Main) | 08/09/2025 9:55 AM
Hello, and thanks for calling Apex Recovery Massage in Millcreek. My names Apollo and I will be your AI Receptionist today.
As a reminder, this call may be recorded for quality and training purposes.
To get started, select your preferred language. Please say ‘English’ or ‘Spanish’ to continue.
(909) -* | 08/09/2025 9:55 AM
English.
Apollo (Main) | 08/09/2025 9:55 AM
Great! How can I assist you today?
(909) -* | 08/09/2025 9:55 AM
Council membership.
Apollo (Main) | 08/09/2025 9:55 AM
Just a moment, please.
Apollo (Main) | 08/09/2025 9:56 AM
We offer various membership options, including Gold and Diamond memberships, which are popular for their value. Memberships can be paused or canceled anytime without fees, but you must call, text, or email to cancel. Points remain valid for 12 months after cancellation. Would you like more information sent via text?
(909) -* | 08/09/2025 9:56 AM
I want to cancel.
Apollo (Main) | 08/09/2025 9:56 AM
One moment, please. To cancel your membership, please call, text, or email us. Would you like me to send you the contact information via text message?
(909) -* | 08/09/2025 9:56 AM
Sure.
Apollo (Main) | 08/09/2025 9:56 AM
I’m going to send the contact information to your phone number, (909) -*. Is that the correct number?
(909) -* | 08/09/2025 9:56 AM
Yes.
Apollo (Main) | 08/09/2025 9:57 AM
One moment, please. I’m sorry, it seems there was an issue sending the SMS. Please try contacting us directly to cancel your membership. Let me know if there’s anything else I can assist you with!
Apollo (Main) | 08/09/2025 9:57 AM
Text to +1**********]
Failed
(909) -* | 08/09/2025 9:57 AM
I’m literally calling the number.
Apollo (Main) | 08/09/2025 9:57 AM
Absolutely, I understand your concern. I’m sorry, it seems there was an issue sending the SMS.
Apollo (Main) | 08/09/2025 9:57 AM
Text to +1**********]
Failed