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Users Group for Calls logs.

  • August 11, 2025
  • 2 replies
  • 121 views

Hello everyone,


I need help with users group. I have configured a group to give the manager access to call logs for their Team. The manager is part of the group, and they have RingEX Licenses and Live Reports licenses assigned.


What permissions does the Manager need to have?   

 

I have tried to give the Company call logs>access Recording.

But that gives access to all Recording calls, no just to the groups member.

 

 

 

 

Best answer by Mary-Community_Moderator

@jose.lopez, I found a great article that might help you achieve what you’re looking for. I haven’t tested it myself yet, so could you give it a try and let me know how it goes? 🙂

https://support.ringcentral.com/article-v2/9213.html?brand=RC_US&product=RingEX&language=en_US

2 replies

Mary-Community_Moderator
Community Manager
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Hi ​@jose.lopez,

 

Thanks for your question! I’m currently checking with our internal support team to see if this is possible. I appreciate your patience.


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+1

@jose.lopez, I found a great article that might help you achieve what you’re looking for. I haven’t tested it myself yet, so could you give it a try and let me know how it goes? 🙂

https://support.ringcentral.com/article-v2/9213.html?brand=RC_US&product=RingEX&language=en_US