Ringcentral going 'Offline'

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While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

Mary-Community_Moderator

Community Manager

Hi @Wazza,

By default, RingCentral automatically flips an agent's status to Offline/Invisible after about 15 minutes of inactivity inside the app window, even if you're actively working away on other programs on your computer. Try to keep the RingCentral app visible or give it a quick click/tap every so often while working.

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