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Jul 10, 2024 9:47 PM UTC

RingCentral, please provide a spam flag remediation service for your phone numbers

It recently came to my attention when I spoke with a manager at RingCentral that they do not offer a spam flag remediation service for their numbers as other similar companies do. We would pay for this extra service as part of our plan if it was available. With this service, RingCentral would monitor numbers and pro-actively negotiate with carriers to remove spam flags. They would also use analytics to discover issues with answer rates. We are a small company and it is very important that we keep our main business line free of spam flags. This service is essential and I’m very surprised that it is not offered.

    7 replies

    BeckyH
    Community Manager
    Community Manager
    Jul 11, 2024 4:12 PM UTC

    Hey, @Leah V. You may have already seen these two articles, but perhaps they can help to address your concerns. 
    How do I avoid my number being marked as spam?

    Open options for users when phone number is mistakenly flagged as spam, junk, fraud, or scam calls

     

    drewvance
    The First Step
    The First Step
    Mar 9, 2026 7:48 PM UTC

    ​@Leah V.  we are now using a 3rd party to help with our remediation. It is working great! 

    BeckyH
    Community Manager
    Community Manager
    Mar 9, 2026 7:54 PM UTC

    ​@Leah V.  we are now using a 3rd party to help with our remediation. It is working great! 

    Drew, please share what you are using so other folks can learn more!

    drewvance
    The First Step
    The First Step
    Mar 9, 2026 7:55 PM UTC

    ​@Leah V.  we are now using a 3rd party to help with our remediation. It is working great! 

    Drew, please share what you are using so other folks can learn more!

    Numeracle

    RingCentral VIBE Royalty
    Apr 30, 2026 8:11 PM UTC

    ​@drewvance did you opt for the branded calling feature as well?

    drewvance
    The First Step
    The First Step
    Apr 30, 2026 8:14 PM UTC

    ​@drewvance did you opt for the branded calling feature as well?

    We did not. Since we asked RingCentral to submit our CNAM it is working as we would like. For example,

    RingCentral has our CNAM as our company name. With Numeracle spam remediation all our calls are appearing as our company name. Working great! Happy to jump on a call if you have any questions drew@greenlawnfertilizing.com

    BeckyH
    Community Manager
    Community Manager
    May 1, 2026 2:51 PM UTC

    ​@drewvance did you opt for the branded calling feature as well?

    We did not. Since we asked RingCentral to submit our CNAM it is working as we would like. For example,

    RingCentral has our CNAM as our company name. With Numeracle spam remediation all our calls are appearing as our company name. Working great! Happy to jump on a call if you have any questions drew@greenlawnfertilizing.com

    Drew’s a real deal MVP, ​@Susan2153262010!