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Question

Billing Period for SMS

  • April 30, 2026
  • 2 replies
  • 10 views

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Can anyone clarify what the billing period is for SMS?  I’m trying to zero in on what we are actually using and what we are paying for.  I was originally told it was from the beginning of the month to the end of the month but the math didn’t match up.  This month I have been taking screenshots of the Usage page for the past several days at different points during the day.  As of last night, 4/29, usage was pulling from my SMS Bundle and “Included SMS Usage” Available was $0.00.  When I went to a screenshot this morning the “Included SMS Usage” had refreshed along with the SMS Bundle.

 

In looking at last month’s invoice the SMS Bundle Start Date was 3/29 with an End Date of 4/28.  If the End Date was 4/28 then why was the usage still being pulled from the SMS Bundle on 4/29 and “Included SMS Usage” still at $0.00 Available.

 

The SMS log is not helpful since it just gives times and dates.

2 replies

Mary-Community_Moderator
Community Manager
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Hi ​@Susan2153262010, to provide you with a clearer breakdown of your SMS charges, I’ll go ahead and submit a ticket to our Billing Support team for further assistance. They’ll review the details and help clarify everything for you.


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  • Author
  • The First Step
  • April 30, 2026

Hi Mary,

 

I had worked with billing previously along with my customer success manager and it was advised the billing period was from the beginning of the month to the end of the month.  Perhaps billing may have better insight.

 

Thank you